Benefits - Working Age

Working Age

Working‑age benefits are payments that help people who are old enough to work but not yet State Pension age.

These benefits help people with everyday expenses like:

  • Living costs
  • Rent
  • Food and bills

You can get working‑age benefits whether you are:

  • Not working
  • Working part‑time or full‑time
  • Self‑employed
  • Sick or disabled
  • Carer

Easy summary - Universal Credit

What is Universal Credit.

Universal Credit is money to help people with living costs.
It is paid by the Department for Work and Pensions (DWP).

Universal Credit has replaced some older benefits. These are called legacy benefits.

Legacy benefits include:

  • Housing Benefit
  • Jobseeker’s Allowance (income‑based)
  • Employment and Support Allowance (income‑related)
  • Income Support
  • Child Tax Credit
  • Working Tax Credit
Who can get Universal Credit?

Universal Credit is for working‑age people. This includes:

  • Single people
  • Couples
  • Families

You may be able to get Universal Credit if you are:

  • Not working
  • Sick or disabled
  • Working part‑time or full‑time
  • Self‑employed
  • Carers

You can check who can claim by visiting the DWP Universal Credit website.

How to apply

Universal Credit is applied for online.

What you need to apply

Have this information ready before you start:

  • Your National Insurance number
  • Bank or Post Office account details
  • Your rent details and tenancy agreement (if you have one)
  • Details of any savings or money you have
  • Details of any other income
  • Details of other benefits you get
  • If you have a partner, you will need their details too

The form usually takes 20 to 40 minutes to fill in.

Help and advice

Universal Credit Helpline

You can call the DWP for free:

  • Telephone: 0800 328 5644
  • Textphone: 0800 328 1344
  • Open: Monday to Friday, 8am to 6pm

Jobcentre Plus

You can get help at your local Jobcentre:

  • Bootle – Stanley Road
  • Crosby – Hougoumont Avenue, Waterloo
  • Southport – 68b Eastbank Street
  • Kirkby – St Chads Drive

Opening times:
Monday to Friday, 9am to 5pm
Wednesday, 10am to 5pm

Citizens Advice – Help to Claim

If you find the form hard to use, Citizens Advice can help.

They offer a free Help to Claim service.

[Contact Citizens Advice about applying for Universal Credit]

Extra help for renters

If you rent your home the rent money (called the housing costs element) is paid to you, not to your landlord (unless you have arranged otherwise).  This means you must pay your rent to your landlord yourself.

Sometimes, the rent money you get does not cover all of your rent.

If this happens and you cannot afford to pay the extra amount, you may be able to ask for extra help from the Crisis Resilience Fund. (Link to be added when information is right)

From April 2026 Discretionary Housing Payments (DHP) have been replaced by the Crisis and Resilience Fund (CRF).

You may also see this help called:

  • Crisis Resilience Fund Housing Payments, or
  • Housing Payments

They can help if your Universal Credit does not cover all of your rent.

Each application is looked at case by case, and payments are not guaranteed.

You can find more information in the Related links section of this page.

Easy summary - Employment Support Allowance ESA

ESA stands for Employment and Support Allowance.

ESA is money from the government to help people who are poorly or disabled.

It helps people who:

    • Are too ill to work
    • Or need extra support before they can work again

There is Easy Read information available on GOV.UK about Employment Support Allowance.

What is ESA?

Employment and Support Allowance (ESA) is a UK benefit that provides financial support and personalised help to work for people whose health condition or disability affects their ability to work.

It is designed to:

  • Help with living costs if you cannot work or can only work limited hours
  • Support people to move towards work when and if they are able

Who is ESA for?

ESA is for people who:

  • Have a physical or mental health condition or disability
  • Are unable to work, or can only work a limited amount
  • Are below State Pension age

Types of ESA

There are two main types (new claims are now limited):

New Style ESA (Contribution‑based)

You may qualify if:

  • You have a health condition or disability
  • You’ve paid enough National Insurance contributions in the last 2–3 years
  • You are not working, or work under permitted limits

This type is still available for new claims.

Income‑Related ESA

  • Based on household income and savings
  • Closed to new claims
  • Replaced by Universal Credit

Only applies if you already receive it.

Work Capability Assessment

When you claim ESA, you usually have a Work Capability Assessment to decide how your condition affects you. You’ll be placed into one of two groups:

Support Group

  • Your condition severely limits your ability to work
  • You are not expected to prepare for work
  • You receive a higher rate

Work‑Related Activity Group (WRAG)

  • Your condition limits work, but you may prepare for future work
  • You may attend work‑focused interviews or activities

How much is ESA?

The amount depends on:

  • Your age
  • The ESA group you’re placed in
  • Whether it’s New Style or income‑related ESA

ESA is usually paid every two weeks.

ESA and Universal Credit

  • Many people who would previously have claimed ESA now claim Universal Credit instead
  • Some people receive both Universal Credit and New Style ESA

Easy summary - Personal Independence Payment PIP

  • PIP helps people with disabilities or long‑term illnesses
  • It helps with everyday life and getting around
  • You can get PIP even if you work

There is easy read information on GOV.UK about Personal Independence Payment.

What is PIP?

PIP stands for Personal independence Payment.

PIP is money from the government to help people who have a disability or long‑term illness.

It helps even if the person:

  • Has a job
  • Goes to school or college
  • Has help from family

Why do people get PIP?

Some people find everyday things hard, like:

  • Washing or getting dressed
  • Making food
  • Talking to people
  • Walking or travelling places

PIP helps pay for:

  • Extra help
  • Equipment
  • Transport
  • Things that make life easier

People can get PIP if:

  • Their condition lasts a long time
  • Or is likely to last a long time

Does PIP depend on money?

No.

It does not matter how much money someone has.
It does not stop if someone works.

How does PIP work?

The government talks to the person to understand:

  • What is hard for them
  • How their body or mind is affected

There are two parts of PIP:

  • Daily Living – help with everyday tasks
  • Mobility – help with moving around

Some people get one part, some get both.

Easy summary - Carers Allowance

  • Carer’s Allowance is money for people who care for someone
  • It helps carers while they help others
  • Caring is important work, even if it is unpaid

There is easy read information about Carers Allowance on GOV.UK

What is Carer’s Allowance?

Carer’s Allowance is money from the government to help people who look after someone else.

This could be someone who:

  • Is ill
  • Has a disability
  • Needs lots of help every day

Who is a carer?

A carer is someone who:

  • Helps another person a lot
  • Does not get paid for helping
  • Looks after a family member or friend

They might help with:

  • Washing and dressing
  • Eating and taking medicine
  • Going out or staying safe

Why do people get Carer’s Allowance?

Caring takes:

  • Time
  • Energy
  • Patience

Carer’s Allowance helps carers:

  • Buy food
  • Pay bills
  • Feel supported while they help someone else

How much caring do they do?

To get Carer’s Allowance, a person usually:

  • Cares for someone many hours each week
  • Looks after someone who already gets help like PIP or ESA

Do carers also work?

Sometimes.

Some carers:

  • Work a little
  • Study

But they cannot earn too much money, or the allowance may stop.

Information in here

Easy summary - Council Tax Reduction

  • Council Tax Reduction helps people pay less council tax
  • It is for people with low money or extra needs
  • It helps families and older people manage bills

What is Council Tax Reduction?

Council Tax Reduction is help with paying council tax.

Council tax is money people pay to the local council to help pay for things like:

  • Schools
  • Bins and recycling
  • Roads
  • Libraries
  • Social Care

Who gets Council Tax Reduction?

It helps people who:

  • Do not have much money
  • Live on their own
  • Are out of work
  • Are ill or disabled
  • Are older
  • Get benefits like Universal Credit, PIP, or Pension Credit

Each council decides who can get it.  You can find out more on Sefton Council Council Tax Discount and Exemptions page.

Why do people need it?

Council tax costs money every month.

Some people:

  • Cannot earn enough
  • Are poorly
  • Are caring for someone

Council Tax Reduction helps them:

  • Pay less council tax
  • Feel less worried about bills

How does it work?

  • Some people pay less council tax
  • Some people do not have to pay any at all (exemptions)
  • The amount is taken off the Council Tax bill

 


Last Updated on Friday, June 19, 2026

Recite Me Button