Benefit Advice Team – Welfare Rights

Many people find the benefits system hard to understand.

Because of this, a lot of money in benefits is not claimed each year.

Sefton Council offers support to help residents get the benefits they are entitled to. The team is made up of fully trained Welfare Rights advisers.

Our service is free, confidential, and available to Sefton residents.

The Benefit Advice Team can help you with:

Checking which benefits you may be able to claim.
Help to fill in benefit claim forms (Not Universal Credit claim forms).
Challenging benefit decisions. This can include representation at a tribunal, where appropriate.
Advice about benefits when returning to work. This includes “better‑off” calculations to show how work may affect your income.

We offer advice around Universal Credit but we do not help to complete new Universal Credit claims.

If you need help with completing Universal Credit forms, please contact Sefton Citizens Advice Bureau

To speak to someone for further advice about welfare benefits or book a face‑to‑face appointment:

Telephone: 0151 934 3660

The Welfare Rights Advice Line is available on: Monday, Tuesday, Thursday and Friday - 10.00am to 12.30pm. It is NOT open on Wednesdays.

We offer appointment‑only advice sessions in:

Appointments can be made by:

Useful leaflets