Community Provider Information

Community Provider Information

This page contains information for Community Providers

Cost of Care Report - Domiciliary Care (18+)

Please find below the cost of care report document.

Annex B Domiciliary Care Sefton Council (pdf 492KB)

Care and Provider Updates

Below are care and provider updates.  These are the most recent.  If you would like past copies of the updates, please contact  These updates are web-based.  If you would like any of the information discussed in the updates, please contact Jayne.

Care And Support Provider Letter 4Th March Final (word 119KB)


Community Support Education and Resource Programme

We want to support you in whatever way we can during this COVID-19 crisis period and one of the ways was to develop this document to highlight key areas where there are free education and supporting resources available for you and your staff not only on a national level but what’s available locally here in Sefton.

The resources contained within this document are also available online and can be accessed via Sefton Council’s Learner Management System.  Further information explaining how to access the online version can be found on page 12 of this document. 

This document and the electronic version will be regularly reviewed to include updates as we receive them however if you have any suggestions as to what else needs to be included please let us know by emailing Louise Kearney, Learning and Development Officer at

Training can be found here

Education and Support Resource for Direct Payment Recipients and their Personal Assistants.

We want to support you and your PA’s during this COVID-19 crisis and have developed an Education and Support Resource to highlight the key areas where there are free national and local education and support resources for you.  These will be updated regularly.  If you feel that there is something that should be included, please contact

Direct Payments v27 (word 7.64MB)


Telecare equipment

Telecare is a service that provides care and reassurance to the elderly and vulnerable, allowing them to live independently in their own home for longer. Sefton Arc’s technology can provide wireless motion sensors, personal alarm pendants and movement monitoring sensors – ensuring safety in the home, medical dispensers (with consent of pharmacist), and bed and chair occupancy sensors.

Telecare equipment can also detect environmental changes such as floor, fire or carbon monoxide. Sensors will automatically raise an alarm at our monitoring centre where our trained personnel will determine the appropriate course of action.

Telecare Equipment is accessed via referral to Sefton Arc Telecare Team, using LAS referral process or self-referral.

Sefton Arc Trusted Assessors will contact the client and their families to discuss appropriate equipment options and equipment is then ordered.

Falls Pendants and Arc Angels can be arranged within 24 hours of ordering.

Other items of equipment can take between 3 and -7 working days depending upon supplier availability, from the day the order is submitted.

People can email Telecare Services at or call them on 0800 622 6107. The contact address is 209 Linacre Lane, Bootle, Merseyside L20 6AD.

Last Updated on Tuesday, January 31, 2023

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