Insurance Claims

Please note that the Insurance Team is currently not office based, and therefore claims, court documents and queries should be sent electronically to insurance@sefton.gov.uk unless otherwise specified below

The team can also be contacted on 

  • 0151 934 2630
  • 0151 934 2631
  • 0151 934 4061


The Council’s current Insurer for public liability claims is:

QBE Insurance Europe Ltd

The Council’s policy number is:

Y092874QBE0120A

Legal representatives/solicitors wishing to submit a claim on behalf of their client should submit the same via a Claims Notification Form on the Claims Portal searching for ID D00019 where the Council’s Claims Handlers, Gallagher Bassett, will take over conduct of the claim. If the claim does not qualify for the Claims Portal then it should be submitted as for unrepresented claimants below.

The Council’s current Insurer for motor vehicle claims is:

Protector Insurance

The Council’s policy number is:

958565-3.1

Legal representatives/solicitors wishing to submit a claim on behalf of their client should submit the same via a Claims Notification Form on the Claims Portal searching for ID C00585 where the Council’s Claims Handlers will take over conduct of the claim. If the claim does not qualify for the Claims Portal then it should be submitted via one of the options below (as for unrepresented claimants).

Unrepresented claimants- individuals wishing to make a claim against the Council, should submit full details including exact locus of the incident, relevant time and date, photographic evidence etc by email to:

insurance@sefton.gov.uk

However, all motor related whiplash injury claims up to the value of £5,000 and occurring on or after 31 May 2021, must, under the Ministry of Justice Whiplash Reforms (Civil Liability Act 2018), be submitted electronically via https://www.officialinjuryclaim.org.uk/ where they will be directed to the Council’s Insurer. This applies to all claims whether being initiated by claimants in person, solicitors or accident management companies.

Please note – Due to large deductibles on insurance policies, Sefton Council,pays the majority of any successful insurance claims from its own Insurance Fund.  Only when this deductible is breached does the Insurer contribute to the settlement. 

Privacy Notice 

Sefton Council is under a duty to protect the public funds it administers, and therefore may use any information provided to them by third parties for the prevention and detection of fraud. It may also share this information with other bodies responsible for auditing and administering public funds for these purposes.  For further information please see the privacy policy below:

Privacy Notice Insurance (pdf 277KB)

Last Updated on Tuesday, August 31, 2021

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