The Sefton Support Hub is a digital One Stop Shop for residents to find help, advice and guidance, as well as financial and social support.
Sefton Council, along with its partners, continue to put communities, residents and businesses first. Below is a useful guide to what support services may be available to you and how you may be able to access them.
From emergency financial support to COVID-19 advice and to tips and resources for living a healthier lifestyle, the Sefton Support Hub is here for you.
ELAS (Emergency Limited Assistance)
Are you facing severe hardship, have suffered a disaster or are in an emergency financial situation? Sefton's Emergency Limited Assistance Scheme (ELAS) is available to support local residents to help them meet one-off needs.
If you need urgent help with the costs of food, winter coats, gas, electricity or emergency travel and do not have money to get them we may be able to provide assistance.
Find out more here.
Council Tax Support
If you are on a low income you may be eligible to receive Council Tax Reduction. Details of the scheme and the online application process is in the link below.
If you are already in receipt of Council Tax Reduction, you may be able to request an Exceptional Hardship Fund payment due to unusual or extreme circumstances. Request an Exceptional Hardship Fund payment
Fuel Poverty & Affordable Warmth
There are many reasons why people can find it hard to pay their fuel bills and these often become more pressing when the weather gets colder.
You might hear this referred to as 'fuel poverty'.
If you think you are living in fuel poverty or know someone who is, there are things you can do if you are worried about keeping warm and paying your bills.
Find out more here.
Rent & Housing
Sefton Council may be able to, in some cases, support residents facing difficulties paying rent.
This support is called a Discretionary Housing Payments (DHP). It is most commonly used for people affected by any national Welfare Reform changes. Find out more here.
If you are struggling to pay your rent during Covid-19, other forms of temporary support are available. Find out more here.
There are a number of community-led foodbank networks which are in place across the borough of Sefton. Sefton Council also operates a foodbank drop-off point at both Bootle Town Hall and Southport Town Hall.
Pregnancy Nutritional Support (Healthy Start)
If you are pregnant or have a child under four years old you could get Healthy Start vouchers to help buy some basic foods and vitamins. This important means-tested scheme provides vouchers to spend with local retailers. Pregnant women and children over one and under four years old can get one £3.10 voucher per week. Children under one year old can get two £3.10 vouchers (£6.20) per week. To find out more please call 0345 607 6823 or click here.
Broadband & Online Help
There are a number of offers available from Broadband/Phone providers to help people get online. Depending on your circumstances you may be eligible for a social tariff, which is a cheaper package available to some customers. To find out more click here.