Social Care

Social Care Providers 

This page provides updates, information and resources for social care providers in response to the current situation with COVID-19.


What does the Council expect us to do around any capacity issues experienced?

Firstly, please notify the Council as soon as possible if your service experiences any significant capacity issues such as high levels of staff absence. Please contact;

Testing Latest

Update: The Government has announced all care home staff and residents will be tested for Coronavirus by 1 June, whether they are showing symptoms or not.

The Government has said its priority is testing patients to inform their clinical diagnosis and that people can apply to get a test if you’re in one of the following groups:

  • all essential workers including NHS and social care workers with symptoms (see the full list of essential workers);
  • people over 65 with symptoms;
  • people with symptoms going to work who cannot work from home (for example, construction workers, shop workers, emergency plumbers and delivery drivers);
  • anyone who has symptoms of coronavirus and lives with any of those identified above.

Additionally, they are testing:

  • social care workers and residents in care homes, with or without symptoms, both to investigate outbreaks and, following successful pilots, as part of a rolling programme to test all care homes (see the guidance for care home residents and workers in England);
  • NHS workers and patients without symptoms, in line with NHS England guidance.

This means anyone in one of these groups can find out whether they have the virus.

Apply for a coronavirus test

You can select a regional test site drive-through appointment or a home test kit.

Referral through your employer

Employers can refer essential workers for testing if they are self-isolating because they or member(s) of their household have coronavirus symptoms.

To improve access to tests and courier collections, the Government has launched a new portal.

Essential workers referred by their employer, will receive a text message with a unique invitation code to book a test for themselves or their symptomatic household member(s) at a regional testing site.

Across all these testing methods swab samples are analysed at our labs and the result is communicated back to the individual.

Find out more about getting tested.

Applying for tests for a care home

Care home managers registered with the Care Quality Commission  can apply for Coronavirus testing kits to test the residents and staff whether they have coronavirus symptoms or not.

To apply, they will need:

  • the care home’s CQC registration number
  • total number of residents, including number of residents with coronavirus symptoms
  • total number of staff, including agency staff
  • contact details

Apply here.

Every Mind Matters Resource 

We know that the COVID-19 crisis is likely to be increasing the levels of emotional and psychological stress for people.  The Every Mind Matters Resource Pack, which you may find helpful at this time is available here


What additional information/updates will be provided? 

We will continue to provide updates via this page and also direct to providers where necessary. 




Last Updated on 02 June 2020

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