Online 'My Account' service
My Account enables Sefton residents to view and manage their Benefit claim via a safe and secure online portal using a smartphone, laptop or desktop computer.
To register for My Account you must have a current claim or have previously claimed benefit within Sefton. You will need your full name, as shown on your current/previous claim reference and your National Insurance number.
If you are new to Sefton you must submit a New claim via the My Account services, before registering for My Account.
You can use My Account to:
- Make a new claim
- View your benefit letters
- Report a change in personal circumstances
- Tell us you have moved
- Make changes to your claim without needing to speak to a Customer Services Advisor in the Contact Centre or One Stop Shops
If you do not wish to register for My account, you can still:
- Check your eligibility for Second Adult Rebate, Housing Benefit and/or Council Tax Reduction.
- Make a new claim
- Retrieve a claim you have previously started, within the My Account system.
You can add Benefits to your My Account by doing the following:-
- Sign into your Council Tax - My Account.
- Select the Benefits option available
- Select Existing claims and View my claim summary.
- You will need your National Insurance number, date of birth and postcode, to Authenticate your Benefit details.
Check your spam or junk folder within your email account and add donotreply@citizenaccess.sefton.gov.uk to your contacts or safe senders list.
If you have added this email to your contacts or safe senders list and have still not received your verification email, you may need to consider the following steps:-
- Check the spelling of your email address.
- If you are using a mobile app to access your email, try using an internet browser or other device, as some apps may have different security settings.
The registration link is only available for 24 hours. After this time, you will need to register again.