Community Support Provision information (including Domiciliary Care and Day Care)

Community Providers Consultation Meeting- Fee Proposals 2021/22

Update 30/6

We have written to Community Service Providers to to confirm that following the approval of the Cabinet Members report on Community Services fees, the fee rates have been implemented with effect from 1st April 2021.  More information can be found in the letter below.

Letter to Community Providers - 2021-22 Fees Payments (pdf 162KB)

The link to the Cabinet Members report and supporting documentation can be found in the related links section on this page.   

Day Opportunities

Please note that work with Day Care providers in relation to costs will be undertaken separately and a review is currently taking place.

PPE Guidance 

Public Health England have produced the following guidance on the use of personal protective equipment (PPE) for care workers delivering homecare (domiciliary care) during sustained COVID-19 transmission in the UK. It explains how PPE guidance applies to the homecare (domiciliary care) setting. 

PPE Guidance for Domicillary Care (pdf 293KB)


From the 7th June, the DHSC expanded the eligibility of whole care home testing (asymptomatic staff and all residents) to include specialist adult care homes for adults with learning disabilities or mental health issues, physical disabilities, acquired brain injuries and other categories for adults aged under 65 years. 

Employer Referral Portal User Guide (pdf 910KB)
Testing Expansion Factsheet (pdf 163KB)

Care and Support Provider Updates 

Below you will find the latest web versions of updates for care and support providers in Sefton, which have been shared with them directly. If you would like copies of these or past updates, please contact Jayne Vincent, Consultation and Engagement Lead by email 

Care And Support Provider Letter 3Rd SEPT 2021 Web Version (word 116KB)


Community Support Education and Resource Programme

We want to support you in whatever way we can during this COVID-19 crisis period and one of the ways was to develop this document to highlight key areas where there are free education and supporting resources available for you and your staff not only on a national level but what’s available locally here in Sefton.

The resources contained within this document are also available online and can be accessed via Sefton Council’s Learner Management System.  Further information explaining how to access the online version can be found on page 12 of this document. 

This document and the electronic version will be regularly reviewed to include updates as we receive them however if you have any suggestions as to what else needs to be included please let us know by emailing Louise Kearney, Learning and Development Officer at

Community Support Education and Resources Programme (word 5MB)

Education and Support Resource for Direct Payment Recipients and their Personal Assistants.

We want to support you and your PA’s during this COVID-19 crisis and have developed an Education and Support Resource to highlight the key areas where there are free national and local education and support resources for you.  These will be updated regularly.  If you feel that there is something that should be included, please contact

Direct Payments Education and Resource Programme (word 728KB)

Skills for Care COVID-19 Essential Training

The impact of COVID-19 has created an extremely challenging time for the social care workforce. Skills for Care have identified training that remains a priority during this period to ensure there is a skilled and competent workforce.  The training is on:

  • Care Certificate
  • Assisting and moving people
  • Health and safety awareness
  • Fire safety
  • Basic life support and first aid
  • Infection prevention and control
  • Food safety
  • Medication management
  • Safeguarding adults

Further information can be found here

Free Course

The following course is now available in Sefton Council’s Learner Management System (MeLearning) for you to access free of charge:

If you haven’t registered with Sefton Corporate Learning Centre before, please click the “Self-Register” button, located at the bottom left hand of the page. 

For existing users, you will be asked to log in using your username and password.  If you have forgotten your password please click the “forgot your password” button and you will receive an email prompting you to change your password. 

If you can’t remember your username and/or password, please contact Sefton Corporate Learning Centre on 0151 934 2872 or email   

Medical Equipment

Two additional sites for collecting community medical equipment from Tuesday 21 April.

From Tuesday 21st April 2020, there are two additional Sefton sites where referrers and family members can pick up community medical equipment that has been ordered for people being discharged from hospital.

This is in response to Hospital Discharge Guidance from the Government on COVID 19.

These new satellite sites, at Hugh Baird College in Bootle and the Community Equipment Shop Unit in Southport, will be in addition to the existing access points at Southport and Formby and Aintree Hospitals.

From Tuesday, minor aids such as walking frames and small items that do not have to be installed and fitted, can be picked up, from:

  • Reception at Hugh Baird College Balliol Road site L20 7EW between 11am and 2 pm, Monday to Friday.

  • The Community Equipment Shop, Unit 1, Cambridge Arcade, Southport PR9 1DA (next door to Southport Town Hall) between 11 am and 3pm, Monday to Friday .

Care professionals and Sefton residents needing to access items needed for people who are being discharged from hospital, and who need ongoing support, can access community equipment at the point of hospital discharge at Aintree Hospital and at Southport and Formby Hospitals. Additionally, they can go directly to the Community Equipment Stores, 2c Bechers Drive, Aintree Racecourse Retail and Business Park, Ormskirk Road, L9 5AY.

If they are registered service users:

  • District Nurses
  • Hospital Discharge Planners
  • Occupational Therapy teams (LA and Health) & HSC Children’s Physio Therapists
  • Physio Assistants
  • Respiratory nurses

can order equipment via the ELMS, the Equipment Loans Management System.

There is guidance on how equipment can be ordered and accessed on the ELMS home page and the location for the collection of equipment can be selected at time of placing orders.  Directions for each location are also be available from the ELMS ordering system.

Visit the ELMS website.

If equipment is being collected from the Community Equipment Stores it will be available to collect on the same day as placing the order.  If equipment is being collected from the two satellite locations it will be ready for collection the next day from 11am.

Anyone with further enquires or requiring assistance should please contact the Community Equipment Stores directly on 0151 288 6208.


Telecare equipment

Telecare is a service that provides care and reassurance to the elderly and vulnerable, allowing them to live independently in their own home for longer. Sefton Arc’s technology can provide wireless motion sensors, personal alarm pendants and movement monitoring sensors – ensuring safety in the home, medical dispensers (with consent of pharmacist), and bed and chair occupancy sensors.

Telecare equipment can also detect environmental changes such as floor, fire or carbon monoxide. Sensors will automatically raise an alarm at our monitoring centre where our trained personnel will determine the appropriate course of action.

Telecare Equipment is accessed via referral to Sefton Arc Telecare Team, using LAS referral process or self-referral.

Sefton Arc Trusted Assessors will contact the client and their families to discuss appropriate equipment options and equipment is then ordered.

Falls Pendants and Arc Angels can be arranged within 24 hours of ordering.

Other items of equipment can take between 3 and -7 working days depending upon supplier availability, from the day the order is submitted.

People can email Telecare Services at or call them on 0800 622 6107. The contact address is 209 Linacre Lane, Bootle, Merseyside L20 6AD.

Last Updated on Tuesday, September 7, 2021

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