Care homes information

 Care Home Testing Feedback

The Local Authority has been given responsibility for receiving feedback from Care Homes in relation to testing for COVID-19. If you are a care home and would like to leave feedback regarding testing for your staff or residents, please use the form below. Find the e-Form in the Do It Online section

Care Homes Information 

Support to Care Providers

The Sefton Health and Social Care System has been providing ongoing additional support to providers since the outbreak of COVID-19.  The Local Authority and NHS colleagues continue to work together, offering a range of support measures to Care Providers.  This document outlines the details of the work so far and the forward plan for support.

The document can be found here 

The template can be found here

Financial Support

As you will be aware, over the past few weeks both the Council and the Clinical Commissioning Groups (CCGs) have been working together to provide additional support to care homes. We remain committed to ensuring that the market is supported in order for it to continue to deliver services to both current and new Service Users.

Please find below details of the financial support on offer here

The application template can be found here

ICF Grant Information

ICF Grant Conditions (pdf 191KB)
ICF Grant Conditions Appendix 1 (pdf 89KB)
ICF Grant Conditions Appendix 2 (pdf 115KB)
ICF FAQ's (pdf 127KB)
ICF Letter to Care Homes (pdf 266KB)
ICF Clarification Points (pdf 76KB)

Resource Packs

Sefton Care Home Resource Pack.

Over the past couple of months, we have been sending care homes information and guidance to help manage the COVID-19 crisis.    So that this information is in one place, we have developed a Sefton Care Home Resource Pack, which is an interactive resource that covers the main topic areas and links to resources we feel are useful for care home staff.

The resource pack can be accessed here 

Mental Health Support Pack 

This support can be accessed here 

Public Health England Resource Pack

PHE have updated their Resource Pack for care homes with a confirmed or suspected outbreak of COVID-19. 

The pack attached includes key contact details, Action Cards for different scenarios, information posters and Frequently Asked Questions. 

As you are aware guidance is changing all the time and this Resource Pack is subject to change but we will always keep you informed with the most up to date information we have. The Resource Pack can be accessed here.


Since June, whole care homes (staff and residents) have been tested whether they are showing symptoms or not and there is now a comprehensive programme of testing for care homes where staff are tested weekly and residents every 28 days.  If any residents test positive for COVID-19 or have symptoms, please ensure you contact the Community Infection Control Team on 0151 295 3036 or if out of hours call the Public Health England Health Protection on-call 0151 434 4819 for infection prevention and control advice.

 If any staff have symptoms, they must self-isolate, following the household guidance and arrange a COVID-19 test.

It is also important that staff engage in the NHS Test and Trace Service and follow any advice they are given by this Service to isolate if they are identified as a contact of someone who has COVID-19. Information on the NHS Test and Trace Service, and arranging a test can be found here

Care Home Testing Pack (pdf 593KB)
Care Home Pre-Admission Swabbing Process (pdf 117KB)
Key Worker Community Swabbing Process (pdf 107KB)
Pre-Admission Swabbing Template (excel 13KB)
Testing Expansion Factsheet (pdf 163KB)
Employer Referral Portal User Guide (pdf 910KB)

 Care and Support Provider Updates 

Care and Support Provider Updates for August 2020

Care Home Letter 7th August (pdf 234KB)
10th August 2020 (pdf 263KB)
11th August (pdf 74KB)
14th August (pdf 244KB)
19th August (pdf 165KB)
20th August (pdf 57KB)
24th August (pdf 106KB)
28th August (pdf 216KB)

Care and Support Provider updates for w/c 20th July 2020

Care And Support Provider Update 22 July 2020 (pdf 178KB)

Care and Support Provider updates for w/c 13th July 2020

13th July 2020 (word 924KB)
17th July 2020 Care Home Letter (pdf 189KB)

Care and Support Provider updates for w/c 6th July 2020

6th July 2020 (pdf 32KB)
7th July 2020 (pdf 59KB)
8th July 2020 (pdf 128KB)

Care and Support Provider updates for w/c 29th June 2020

29th June 2020 (pdf 74KB)
Care Home Letter 3rd July 2020 (pdf 186KB)

Care and Support Provider Updates for w/c 22nd June 2020

22nd June 2020 (pdf 88KB)
26th June 2020 Care Home Letter (pdf 177KB)

Care and Support Updates for the w/c 15th June 2020

15th June 2020 (pdf 165KB)
17th June 2020 (pdf 199KB)
19th June 2020 Care Home Letter (pdf 165KB)

Care and Support Provider Updates for w/c 8th June 2020

10th June 2020 (pdf 223KB)
9th June 2020 (pdf 181KB)
12th June 2020 (pdf 307KB)

Care and Support Provider Updates for W/c 1st June 2020

2nd June 2020 (pdf 68KB)
4th June 2020 (pdf 387KB)
Care Home Letter 5th June 2020 (pdf 304KB)

Care and Support Provider Updates for W/c 25th May 2020

26th May 2020 (pdf 424KB)
27th May 2020 (pdf 243KB)
29th May 2020 Care Home Letter (pdf 229KB)
29th May 2020 Attachment (pdf 936KB)

Care and Support Provider Updates for W/c 11th May 2020

18th May 2020 (pdf 94KB)
20th May 2020 (pdf 16KB)
21st May 2020 (pdf 318KB)
22nd May 2020 Care Home Letter (pdf 203KB)
Care Planning Letter (pdf 38KB)

Care and Support Provider Updates for W/c 11th May 2020

12th May 2020 (pdf 166KB)
13th May 2020 (pdf 81KB)
14th May 2020 (pdf 86KB)
15th May 2020 (pdf 254KB)
PPE Supplier List (excel 33KB)

Care and Support Provider Updates for W/c 4th May 2020

4th May 2020 (pdf 83KB)
4th May 2020 Care Home Letter (pdf 177KB)
5th May 2020 (pdf 107KB)
7th May 2020 (pdf 408KB)

Care and Support Provider Updates for w/c 27th April 2020

27th April 2020 (pdf 83KB)
29th April 2020 (pdf 103KB)
30th April 2020 (pdf 89KB)
1 May 2020 (pdf 45KB)

Care and Support Provider Updates for w/c 20th April 2020

20th April 2020 (pdf 176KB)
22nd April 2020 (pdf 825KB)
23rd April 2020 (pdf 765KB)
24th April 2020 Care Home Letter (pdf 169KB)

Care and Support Provider Updates for w/c 13th April 2020

14th April 2020 (pdf 185KB)
14th April 2020 Annex (pdf 360KB)
15th April 2020 (pdf 146KB)
16th April 2020 (pdf 62KB)
17th April 2020 Care Home Letter (pdf 353KB)

Care and Support Provider Updates for w/c 6th April 2020

6th April 2020 (pdf 134KB)
7th April 2020 Care Home Letter (pdf 255KB)
9th April 2020 (pdf 281KB)

 Care and Support Provider Updates for w/c 30th March 2020

3rd April 2020 (pdf 155KB)
2nd April 2020 (pdf 100KB)

Training Courses

Education and Training Programme for Care Providers

Sefton Council and South Sefton and Southport and Formby CCGs want to support you in whatever way we can during this crisis period and one of the ways was to develop the Education and Training Programme for Care Providers.  The document below highlights the key areas where there are free education and supporting resources available for you and your staff not only on a national level but what’s available locally here in Sefton.

The resources contained within this document are also available can be accessed via Sefton Council’s Learner Management System.  Further information explaining how to access the online version can be found on page 8 of the document. 

This document and the electronic version will be regularly reviewed to include updates as we receive them and will be shaped to meet your need. If you have any suggestions as to what else needs to be included please let us know by emailing Louise Kearney, Learning and Development Officer at

Find the resources here

Mental Health Training

Find the MerseyCare training information for Mental Health support here

Taking Samples Guidance 

Please find attached the webinar slides relating to taking samples it includes links to guidance and a YouTube video on how to take samples.

The video on how to take a sample can be found here.  

The national guidance can be found here

Skills for Care COVID-19 Essential Training

The impact of COVID-19 has created an extremely challenging time for the social care workforce. Skills for Care have identified training that remains a priority during this period to ensure there is a skilled and competent workforce.  The training is on:

  • Care Certificate
  • Assisting and moving people
  • Health and safety awareness
  • Fire safety
  • Basic life support and first aid
  • Infection prevention and control
  • Food safety
  • Medication management
  • Safeguarding adults

Further information can be found here

Free courses

The following courses are free training courses and can be accessed through Sefton Council’s Learner Management System (MeLearning) 

  • Coronavirus Awareness E-Learning (10 mins) Access it now here. 
  • A run through of the NW Covid19 Care Home Guidance – Public Health England Webinar and Presentation (15 mins) Access it now here.  

If you haven’t registered before, please click the “Self-Register” button, located at the bottom left hand of the page.

For existing users, you will be asked to log in using your username and password.  If you have forgotten your password please click the “forgot your password” button and you will receive an email prompting you to change your password. 

 If you can’t remember your username and/or password, please contact Sefton Corporate Learning Centre on 0151 934 2872 or email   


Last Updated on 14 September 2020

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