If you are worried that a child may be suffering significant harm, or if you are concerned that a child has suffered harm, neglect or abuse, please follow the advice below.
Members of the public can:
- Call 0345 140 0845 between 8am and 6pm (minicom 0151 934 4657).
- Contact the emergency duty team on 0151 934 3555 for urgent advice outside of office hours (from 5.30pm Mon to Thurs, and 4pm Friday and weekends). If you think a child is in immediate danger call for police assistance.
Please provide as much information as possible in order for us to respond to your concerns.
We appreciate that making a referral to children’s Social Care may be difficult for you. Please be reassured that your concerns will be recorded and any response carefully considered, and if you would prefer you can remain anonymous.
Sometimes families don't need emergency help from social care, but do need to tackle their problems before they develop into bigger issues where you do need the support of social care - this is called early help. Find out more about early help and support for your family here
Concerned about a young person age 12-25
You can contact Sefton's Community Adolescent Service (CAS) if you are concerned about a young person (age 12-25 years) who is: being pushed to be in a gang; at risk of sexual exploitation; have problems with drugs and/or alcohol, have poor mental health, experience violence at home or have run away from their family.
CAS will deal with the issues of the young person and their family before they escalate. Family members, professionals or the young person in question can contact the service on 0345 140 0845.