Children and young people

Social care 

If you are worried that a child may be suffering significant harm, or if you are concerned that a child has suffered harm, neglect or abuse, please follow the advice below.

Members of the public can:

  • Call our Contact Centre on 0345 140 0845 between the following hours:
    Monday to Thursday – 9am to 5.30pm
    Fridays – 9am to 5pm
    Please note: these opening hours will be reviewed weekly as we manage staffing levels that are being impacted by Covid-19.
  • Contact the emergency duty team on 0151 934 3555 for urgent advice outside of the above hours, and at weekends. If you think a child is in immediate danger call for police assistance.

Please provide as much information as possible in order for us to respond to your concerns.

We appreciate that making a referral to children’s Social Care may be difficult for you. Please be reassured that your concerns will be recorded and any response carefully considered, and if you would prefer you can remain anonymous.


Early help

Sometimes families don't need emergency help from social care, but do need to tackle their problems before they develop into bigger issues where you do need the support of social care - this is called early help. Find out more about early help and support for your family here 


Last Updated on Wednesday, September 8, 2021

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