The Online Street Lighting reporting system upgrade is now complete. The forms are now available for public use and will be monitored to ensure accuracy and compliance. Could you please report any faults using the online forms or Sefton Contact Centre on 0345 140 0845.
Also be advised, our 5 day target outage response time is now in place. However, if any works are not completed within 5 working days (this can be checked on the online form with your ref no), please re-submit your complaint ensuring that your e-mail or contact details are included so that a response may be provided if requested.
For dangerous situations (e.g. potential live wires exposed) please contact Sefton Council immediately on 0345 140 0845.
Please provide as much information as you can such as light out completely, going on/off, burning all day or intermittent, and include the number of the column. If you cannot see this then please state the exact location or adjacent house number.
How long will it take to repair?
Standard faults are usually repaired within 5 working days. If there is a problem on the electricity cable feeding the column, notification is sent to the external provider who usually attend within 15 working days of receiving report.
If the metal plate at the base of the lamp column has been removed, we will attend within 2 hours and make safe. If the lamp column outside your house is leaning or damaged an inspector will come out to assess the damage and then determine how urgent the job is.
Can the lighting in my street be improved?
All changes including improvement requests will be considered and prioritised accordingly. We take into account age and condition of the existing installation along with the light output. However, financial constraints will be the determining factor when defining our improvements programme.
What about emergencies?
In an out of hours emergency please contact Sefton Arc on 0151 922 6107. An emergency is an incident which provides an immediate risk to health and safety, such as the lamp post door is off, the column, sign or bollard is leaning badly and about to fall, the column, sign or bollard has been damaged due to a road traffic accident, the lantern is hanging from the street lamp or cable damaged or exposed on street lamp