Website Accessibility Statement

Sefton Council aims to provide information on this website that is accessible to all who use it. Our website accessibility statement outlines improvements we will make to ensure we achieve these aims.

The statement covers only this website and our e-forms while other Sefton Council websites linked to this site have their own accessibility statements.


What is an accessible website?

An accessible website can be used by everyone, regardless of their abilities or the method they choose to access it.


Is this website accessible?

Most of this website is accessible using a wide range of devices, but we know that the following issues currently exist when using the site:

  • Issues scrolling on the smallest mobile devices
  • The ability to pinch to zoom using Android devices
  • Users with accessibility software have difficulty using forms on the website
  • When using keyboard navigation, not all functions are available while many control functions aren’t highlighted
  • Contrast between text and background colour for headings and sub-headings, means it can be difficult for users with moderate visual impairments using the website

To make the site more accessible to as many users as possible, we have introduced Recite Me software so that the site can be customised to your needs.

You can use Recite Me to:

  • Read website pages out loud – in different voices and languages
  • Increase and decrease the size of the text
  • Change the type-style – including into a Dyslexic-friendly font
  • Change the screen colours and contrast
  • Use an on-screen magnifying glass
  • Add a ruler to help keep your place on the page
  • View pages in a text-only mode
  • Download audio files of page contents.

To use the service, visitors to the website just need to click on Listen and Translate at the top of every page.

You will then see a toolbar of functions that will help make the pages more accessible for them in multiple ways. There is also a user guide to tell you more and an option to switch the service on and off.


Feedback and contact information

Please contact us if you have an accessibility query including:

  • if you are experiencing issues with accessing information or using the website
  • if you find an accessibility problem not listed on this statement
  • if you have positive feedback on the accessibility considerations made.

When you contact us there is a process in place that will acknowledge your contact, tell you who is dealing with it and give you a timescale by which you can expect a reply.

Get in touch by emailing  and we shall try to find an alternative for you. 


Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS) (external link).


Technical information about accessibility on this website

Sefton Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is not compliant with the Web Content Accessibility Guidelines 2.1 AA standard. The non-accessible sections are listed below:

  • 1.3.5 Identify Input Purpose: Identify the purpose of fields programmatically
  • 1.4.3 Contrast (Minimum): Ensure text has sufficient contrast
  • 1.4.4 Resize text: Ensure zoom to pinch is enabled
  • 1.4.10 Reflow: Ensure pages don’t scroll in two dimensions on small screens
  • 2.4.7 Focus Visible: Ensure controls change appearance when they are selected 


What we are doing to improve this website

The accessibility issues listed above are development and design issues that will be fixed with the planned redesign of this website, which will be programmed following accessibility guidelines to be compliant with AA criteria and wherever possible, WCAG AAA criteria.


Disproportionate burden

The redesign of the Sefton Council website is not feasible by September 23.


Preparation for this accessibility statement

This statement was first prepared on August 25, 2020

This statement was updated on September 3, 2020

Last Updated on 21 September 2020

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