Support During COVID-19

Support from Sefton Council and CVS

Many of our residents who need help during the coronavirus crisis are being supported by their family, friends or neighbours.

For those who don’t have that support network in place, we want to make sure you know how to access help.

You can get support by completing our online form. The information provided will help us understand what type of support you require.

We can help you with things like:

  • Urgent Food delivery - We can put you in touch with a community group who can shop on your behalf. This does not generate or guarantee a supermarket delivery slot for you.
  • Local Food shop delivery information - We will send you a list of local shop and suppliers who can provide a food delivery to your doorstep.
  • General help with loneliness – A friendly call
  • Prescription collection
  • Help to get online, we can support you with:
    • Wi-Fi Connection
    • Emails
    • Online Shopping
    • Skype and Zoom Calls to stay connected with friends and family
    • Access to YouTube so you can watch things like cookery demonstrations, exercise workouts etc.

We will try to match your needs as far as possible and will be prioritising the help and support accordingly. We are currently aiming to respond to your request within three working days.

Alternatively, you can get support by calling one of our team on 0345 140 0845. They will ask you a few questions and your information will be shared with Sefton CVS (Community Volunteer Service) who are co-ordinating the support in the community.

Our Contact Centre is now in operation Monday - Friday (8am-6pm), ready to help if you require any advice.

Previously Shielding 

The Shielding programme has been officially paused but those who were 'previously shielding should take note of the governmemt advice to keep safe 

Read the Government’s advice on Shielding and protecting people who are clinically extremely vulnerable from COVID-19.

Tier 3 Lockdown

Residents in Sefton are now in a Tier 3 Lockdown, those who were previously shielding should try to 

Work from home if you can

Stay at home as much as possible

Avoid all but essential travel

You should also significantly reduce shopping trips, and if possible use online delivery or ask people in your household, support bubble or volunteers to collect food and medicines.

People in these areas are encouraged to still go outside for exercise, and can still go to school and to work if they cannot work from home. We recognise that a small number of individuals may require additional support to follow the guidance at this alert level, and they are advised to contact their local authority if they need assistance. 

NHS Volunteer Responders will also continue to offer support to those who need it, including collecting and delivering food and medicines. 

To arrange support for yourself or someone you know, call the NHS Responder scheme on 0808 196 3646 (8am to 8pm, 7 days a week) or visit the website

The NHS Volunteer Responders Scheme has been expanded to offer a new Check in and Chat Plus role. This new role has been designed to provide peer support and companionship to people who are shielding as they adapt to a more normal way of life.   


Domestic Abuse Support

Sefton Council has joined partner organisations across the Liverpool City Region to launch a new domestic abuse campaign telling anyone experiencing abuse during the Coronavirus pandemic: #YouAreNotAlone.

Led by Merseyside Resilience Forum and Wirral Council, the multi-agency initiative aims to raise awareness, remind those experiencing abuse that support is still available, and encourage victims to report incidents to the police.

Find out more.

Cyber Crime and Fraud

It is important that you try to keep yourself safe from cyber crime and fraud during COVID-19.

  • Seek help from people you know – e.g. family, trusted neighbours and friends, or reputable charities, local advice agencies and established faith organisations
  • Only give cash to someone you know and trust and for a specific purpose which you have agreed with them
  • Do not give your bank card and PIN number to anybody
  • Do not give personal health or care details to anyone unless they are from the NHS or the Council and have a need to know

For full national guidance, visit the government website 

For guidance on scams and fraud during COVID-19 translated into other languages, click here

Last Updated on 16 October 2020

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