Shielding

Shielding 

Anyone who has been contacted by their GP or the NHS with a letter that states “IMPORTANT ADVICE TO KEEP YOU SAFE FROM CORONAVIRUS” and told they need to stay in for 12 weeks, is entitled to Government Coronavirus support.

The Government is currently advising people to shield until the end of June and is regularly monitoring this position

Read the Government’s advice on Shielding and protecting people who are clinically extremely vulnerable from COVID-19.

Changes to Shielding

From the 6th July, advice for people who are shielding is changing, but you can still get support. 

From 6th July, those shielding will be able to spend time outdoors in a group of up to 6 people including those outside of their household, while maintaining social distancing. 

Those who are shielding and live alone or are single parents with children will also be able to create a ‘support bubble’ with one other household of any size, following the same rules that are already in place for the wider population. 

From 1 August, the shielding advice will relax further, allowing those shielding to do even more, such as visit shops and places of worship, provided they take particular care to maintain social distancing and minimise contact with others outside their household. Support will remain in place until end of July.

But the support will continue.

If you are in receipt of Government provided food boxes and medicine deliveries, you will continue to receive this support until the end of July.

Some people who are currently shielding because they are vulnerable or at risk may have been concerned at the Government’s announcement of these changes.

In the next few weeks our teams will be calling all of those who currently receive welfare check calls to discuss whether they are likely to have needs beyond the end of July and if they do, how their support can be provided through our invaluable local community and voluntary sector services.

If anyone is concerned about future arrangements, they can also Sefton Council’s Contact Centre team are on 0345 140 0845 or online via www.sefton.gov.uk. To arrange support from NHS responders, people should call 0808 196 3646 between 8am and 8pm. More information is available at www.nhsvolunteerresponders.org.uk

From 1 August, clinically extremely vulnerable people will continue to have access to priority supermarket delivery slots if you have registered online before 17 July for a priority delivery slot.  

NHS Volunteer Responders will also continue to offer support to those who need it, including collecting and delivering food and medicines. 

The NHS Volunteer Responders Scheme has been expanded to offer a new Check in and Chat Plus role. This new role has been designed to provide peer support and companionship to people who are shielding as they adapt to a more normal way of life.  

Registering as a Vulnerable Person who is Shielding

Anyone who has been contacted by their GP or the NHS with a letter that states “IMPORTANT ADVICE TO KEEP YOU SAFE FROM CORONAVIRUS” and told they need to stay in for 12 weeks, is entitled to Government Coronavirus support.

This is because they are classed as a clinically extremely vulnerable person and should be Shielding.

Shielding means:

  • not leaving your home.
  • not attending any gatherings including events friends and families in private spaces such as at their homes, at weddings or at religious services.
  • strictly avoid contact with anyone who is displaying symptoms  - high temperature and/or new and continuous cough - of Coronavirus (COVID-19). These symptoms include.

The Government is currently advising people to Shield until the end of June and is regularly monitoring this position

Read the Government’s advice on Shielding and protecting people who are clinically extremely vulnerable to COVID-19.

Register online 

National assistance is available and people can register for support on the Government’s website.

Register online.

This will ensure they get the support they need and help such as food parcels, prescriptions and essential supplies including for their basic care needs.

People can register themselves, or on behalf of someone else such as a friend, relative or neighbour.  If you are shielding at a friend or relative’s home, please register yourself from that address.

When registering, people will be asked for their NHS number, which can be found on any prescription or letter from NHS, but they can still register if they do not have it.

Register online.

Register by Phone

People can also register by phone on 0800 028 8327 if they don’t have Internet access.

In addition, if people contact Sefton Council’s Contact Centre on 0345 140 0845, advisers are providing callers with advice on how to get Government-led National Assistance if they are shielding and helping them complete the online form if required.

There is also local support in place for those people who are self-isolating who have not received an NHS letter but still require help and support.

The Sefton Council form is available here.

If you need help completing the form, please ring Sefton Council’s Contact Centre on 0345 140 0845 where staff will be happy to support you through the form.

Sefton Council is working closely with the voluntary sector to ensure a co-ordinated approach and the right support is put in place.

It is important that people remember they should:

  • Only seek help from people they know and trust – e.g. family, trusted neighbours and friends, or reputable charities, local advice agencies and established faith organisations.
  • Only give cash to someone you know and trust and for a specific purpose which you have agreed with them.
  • Never give their bank card and PIN number to anybody.
  • Never give personal health or care details to anyone unless they are from the NHS or the Council and have a need to know.

The Government recognises that people’s circumstances may change over time, people can therefore register for support any time during COVID19.

Food Parcels

If you have already registered for support and received food parcels but they have stopped being delivered, you should contact the national support service on 0800 028 8327 or visit www.gov.uk/coronavirus-extremely-vulnerable  to ensure you are still registered for essential support.

If you have registered for support and received food parcels but no longer need them, please contact 0800 0288327 or visit www.gov.uk/coronavirus-extremely-vulnerable to let them know. 

If you have had a food parcel delivery and it is not needed, please contact Sefton Councils Contact Centre on 0345 140 0845 and we will arrange for it to be picked up and delivered to a local food bank.

Priority Supermarket slots

To receive a priority supermarket slot, people who are shielding need register on the website at www.gov.uk/coronavirus-extremely-vulnerable once they have received their NHS letter, or use the phone line available.

When signing up, they must request essential food supplies in order for their data to be passed onto supermarkets. Once registered for priority access with supermarkets, individuals will not be removed from supermarket lists if they subsequently de-register for food boxes. 

However, each supermarket manages their own home delivery system and priority access with supermarkets does not necessarily guarantee a regular frequency of delivery.

Supermarket Deliveries

To access priority supermarket slots, you must be an existing online customer or set up an online account by signing up as a new customer with any of the participating supermarkets (Asda, Iceland, Morrisons, Ocado, Sainsburys, Tesco, Waitrose). Please check participating supermarket websites for more information. You will be charged in the normal way for this.

Securing your online delivery slot

  1. Create an online account with any participating supermarket. Please do so as soon as possible to ensure access to priority slots beyond the end of July.
  2. Within 1 week of creating an account you should be contacted by that supermarket. If this does not happen, please contact the supermarket directly.
  3. If you have been contacted by a supermarket but are having trouble ordering online or accessing your priority slot, please contact the supermarket directly.

Please sign up as a customer of one of the seven participating supermarkets as soon as possible in order to have priority access to supermarket delivery slots readily available for you.

Accessing supermarket slots from 1 August onwards

  1. Create an online account with any participating supermarket – please note that Ocado are currently not accepting registrations of new customers. Please do so as soon as possible.
  2. Within 1 week of creating an account you should be contacted by that supermarket. If this does not happen, please contact the supermarket directly. Explain that you are on the Shielding Patient List and are Clinically Extremely Vulnerable, and that you registered for support to access food with central Government on or prior to 17 July. The supermarket should be able to manually locate you on the list they receive from central Government, and activate your priority access to online delivery slots. When you contact the supermarket please provide them with your details, and make sure they are the same as those which you registered with the Government when you requested support to access food.
  3. If you have been contacted by a supermarket but are having trouble ordering online or accessing your priority slot, please contact the supermarket directly.

  


Last Updated on 30 July 2020

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