Health and Wellbeing Directory
The coronavirus (COVID-19) outbreak is going to have an impact on everyone’s daily lives and it may be difficult, but it is important to keep following the latest national and government guidance that can be found on the national website here or on the Sefton Council website here.
During this time, you may be frustrated or lonely. You may also feel low, worried, anxious, or be concerned about your health or that of those close to you. Everyone reacts differently to events and changes in the way that we think, feel and behave vary between different people and over time.
All elements of our lives are impacted and it is important that we try to maintain good health and wellbeing and we get support for those things that may negatively affect it.
We have produced a directory of services available to residents during the COVID-19 pandemic on topics ranging from mental health to financial concerns.
The coronavirus (COVID-19) outbreak will affect us all differently. Many will experience feelings of worry due to concerns about their health and the health of loved ones, or loneliness due to self-isolation and social distancing. Changes to routine, caring responsibilities, employment, financial circumstances and the ability to take part in activities are also likely to impact our mental health and wellbeing.
In the long term, we may experience grief and trauma due to the outbreak, or distress whilst we adjust to changes in day-to-day life. It is important that we all know what support and help is available for us, our friends and our family.
Some of us may have pre-existing mental health conditions, might be front-line workers or might have a learning disability and/or autism, meaning that we need additional and specialised support. Find information for vulnerable people here.
The support on offer can help us with our mental health and wellbeing meaning that we will sleep better, are able to do the things we want to do and can have positive relationships with those around us.
Is there any local support available in Sefton?
Access Sefton is a free, confidential service to support people with anxiety, depression and other common mental health conditions. The service is available to anyone aged 16+ and registered with a Sefton GP. The service provides psychological therapies (sometimes called talking therapy) on the telephone and online guided self-help, cognitive behavioural therapy (CBT) and counselling. Self-referrals can be made between 8am and 8pm Monday to Tuesday, and 8am to 5pm Wednesday to FRIDAY on 0300 303 2708 or online 24/7.
NHS Mersey Care are providing urgent 24/7 mental health support. Anyone, including those in crisis can refer themselves into the service by calling 0800 145 6570 (freephone).
NHS Mersey Care are also providing a psychological support line or ‘listening ear’ service between the hours of 8am to 8pm Monday to Sunday for anyone aged 16+. The service can discuss your needs and signpost you to resources, information and other services!
The Life Rooms is providing mental health and wellbeing support for anyone aged 18+. They are providing online staying well at home learning courses. They also have pathway advisors who can support and provide advise around debt management, employment, housing, benefits and more. They can be contacted by phone 9am to 5pm Monday to Friday on 01514786556 or you can visit the website
Kooth provides online support form children and young people in Sefton aged 11-25. The site is staffed by fully trained and qualified counsellors and is available until 10pm each night. It is free, safe, confidential and provides a non-stigmatising way for young people to receive counselling, advice and support online.
The Venus Centre is an organisation for women, families, young people and children. They offer general support for women, and counselling for children, young people and women. Services are running virtually via telephone calls, apps and video calls or if preferred text or email. They are still accepting referrals and providing assessments, support and therapies. Further details can be found online or contact 0151 474 4744 or 07467 045 205 between 1pm and 4pm Monday to Thursday, and 12pm to 3pm Friday.
The Swan Women's Centre team are working from home and are able to respond by phone, email, text and Facebook, if you are worried, anxious or just need to talk to someone. Visit the website for more information or call 0151 933 3292.
I've seen some of the work across Cheshire and Merseyside, how do I access this support?
The Kind to Your Mind campaign has been launched across Cheshire and Merseyside and aims to support the mental wellbeing of those living and working in Merseyside. It includes the ALMA online hub, which includes mental and physical wellbeing resources e.g. online cognitive behavioural therapy (CBT).
I would rather use national support services; do you have any information about these?
The NHS mental health and wellbeing advice website contains information for people experiencing stress, feelings of anxiety or low mood. It includes self-assessment, audio guides and practical tools.
Every Mind Matters provides simple tips and advice to support you to take care of your own wellbeing and mental health or support someone else. It contains short videos on a range of topics from mindful breathing to improving sleep.
The NHS has published a series of mental wellbeing audio guides to support people with feelings of anxiety or low mood.
Anxiety UK provides a helpline for people experiencing or suffering with anxiety, one to one therapy support and a free subscription to the Headspace application. Visit the website or call 03444775774.
Is there any support available for children and young people?
0-19 services, including health visitors and school nurses, are still operating in Sefton and are contactable for support, advice and information around family health and wellbeing. These services have been adapted to ensure safe delivery during the Covid-19 outbreak.
For more information, contact the duty team on the following local numbers:
Bootle (Derby, Linacre and Litherland wards): 0151 247 6010
Feelgood (Ford, Netherton, Orrell and St Oswald wards): 0151 247 6147
Formby (Ainsdale, Harrington and Ravenmeols wards): 01704 395 723
Hampton Road (Birkdale, Dukes and Kew wards): 01704 385 125
Houghton Street (Cambridge, Meols and Norwood wards): 01704 385 125
Maghull (Molyneux, Park and Sudell wards): 0151 247 6810
Prince Street (Blundellsands, Church, Manor and Victoria wards): 0151 247 6354
Further information about the locations that the 0-19 team cover can be found at the NWBH website.
Kooth provides online support for people in Sefton aged 11-25. The site is staffed by fully trained and qualified counsellors and is available until 10pm each night, 365 days per year. It is free, safe and confidential.
If you want advice on supporting children and young people, Parenting 2000 offers a wide range of support services - services are now running via telephone and online, including You Connect 5 Courses for parents, parenting circle family support group and the Alchemy Youth Club - services are now running via telephone and from a range of online platforms.
The Venus Centre provide counselling and advice to women, families, young people and children with multiple and complex needs. Counselling is available at the Star Centre for children and young people. During the COVID-19 situation, services are running virtually via telephone calls, apps and video calls or if preferred text or email. They are still accepting referrals and providing assessments, support and therapies.
The Alder Hey CAMHS team offer support during crisis, including assessment support via telephone. They are also due to begin a range of online groups and seminars from May 2020 for parents/carers, children and young people. To make a referral for support contact 0151 282 4527 or email firstname.lastname@example.org. Further information can be found on Twitter at @camhsSefton
More information about support for children and young people can be found in the 'Sefton Educational Psychology Service Guide for Supporting Parents, Carers, Children and Young People During the COVID-19 Pandemic' at /public-health/mental-health-emotional-wellbeing.aspx
Is there support for bereavement available?
The new NHS Bereavement Helpline has been set up to offer guidance, support and advice to those dealing with the loss of a loved one at this difficult time. The service will provide advice and guidance on things such as funeral arrangements, the various documents required and how to register a death, and some suggestive ways to stay connected with, and remember their loved ones.
The service is available in the North West Region as a response to The Northern Care Alliance’s Trust request for bereavement support.
Contact them on 0800 2600 400, open 8am-8pm every day
Cruse Bereavement Care has free online resources to support you during a bereavement, including specific information on how grief may be affected during the coronavirus.
At A Loss is a signposting website with an online chat facility called 'GriefChat' that allows you to speak to a bereavement counsellor.
Child Bereavement UK provide one-to-one support for those grieving the loss of a child, or for children and young people (up to age 25) who are experiencing bereavement. There is a live chat feature and a helpline open Monday to Friday 9am - 5pm at 0800 02 888 40 for those wishing to access private and confidential support.
Mind provides information on bereavement, where to go for support and suggestions for helping yourself and others through grief.
Amparo provides emotional and practical support for anyone affected by suicide. The service is completely confidential and can provide short-term or longer-term support.
For a step-by-step practical guide following a bereavement visit the government website. The site includes information on how to register a death, arrange a funeral and check if you are eligible for bereavement benefits.
Our levels of physical activity and eating habits contribute to both our physical and mental health. During the coronavirus (Covid-19) outbreak many of us are finding that our day-to-day routine has changed, and this can have negative impacts on our health and lifestyle. It is important to keep as physically active as possible to help ease pressure on our muscles, relieve any mental tension, improve our blood circulation and reduce the risk of heart disease, stroke, type 2 diabetes and various cancers. Regular physical activity can also help us create a routine and can be fun to do alone or with those we live with.
Eating a healthy diet and being physically active are also important to keep our immune systems strong, allowing us to prevent and recover from infections and illness. Although, no foods or dietary supplements can prevent or cure coronavirus (Covid-19), good nutrition can reduce our chances of developing other health problems. In younger children they are important for growth and development.
What support is available for me locally?
The Active Sefton team is promoting the importance of looking after our physical health via social media.
You can visit them at Facebook or at Twitter for information about how to be active at home, including advice and tips on physical activity, healthy eating and wellbeing. The pages also include fun ways to engage children with healthy eating and physical exercise, including a tuck shop template that can be used to encourage healthier food choices whilst promoting learning.
In addition, the team at Active Sefton has produced a YouTube channel with smaller workouts, challenges and full classes for people with different levels of activity. Further videos will be added in coming days. The channel also contains advice and informational videos on how to get up after a fall.
The Active Ageing section of the Active Lifestyles website includes home exercises and downloads of exercises to print.
What support is available to me from a regional level?
BeFit4Baby is a scheme across Merseyside, that encourages pregnancy activity at home with twice weekly live video classes. These classes are held on Mondays and Wednesdays at 11am with 'catch up' options available. Details of how to join, plus other pregnancy exercise resources can be accessed via the website.
Are there any national resources I can use?
Sport England have launched their 'Join the Movement' campaign and are sharing lots of information on how to #StayInWorkOut. There is also the latest advice on getting outside, with tools to help you make the most out of the fresh air during your daily walk, run or cycle.
The NHS also has produced useful resources on keeping physically active. These are suitable for many people with different activity levels, and include exercises from yoga workouts to gym-free 10 minute cardio workouts.
The NHS also offer a range of lighter exercises, if you are looking for gentler options to stay physically active.
10Today provide 10 minutes of daily physical activity including stretching and moving.
Is there any support for children and young people?
The NHS Change4Life website has a wide range of videos, resources and information to encourage physical activity for children indoors. It also includes recipes and support to eat healthily.
This Girl Can provide information on exercising indoors and has teamed up with Disney to create dance routines to encourage children to get active.
It has never been more important for smokers to try to stop. The World Health Organisation (WHO) and Public Health England (PHE) have warned that if you smoke, you are more vulnerable to severe illness from coronavirus (Covid-19) as your lung capacity will be reduced. Smoking also means that your fingers will be in contact with your lips more frequently, increasing your risk of transmitting the disease from hand to mouth.
The coronavirus (Covid-19) outbreak has also meant that some people feel more worried and are experiencing feelings of anxiety. The stress of withdrawal is often difficult to distinguish from other stresses. However, scientific studies have shown that people's stress levels actually lower after they stop smoking.
What support is available in Sefton?
Smokefree Sefton Specialist Stop Smoking Service continues help smokers to quit during this difficult time. To protect clients and maintain social distancing measures the service is not currently offering face to face support. All staff are continuing to support clients weekly by telephone 6 days a week including during the evening. In addition, text message support can be provided.
The service provides nicotine replacement therapy (NRT) at no cost via secure postal service. Alternatively, other prescribed stop smoking medication can be sourced from GPs where required.
People who want to self-refer can do so by calling 0300 100 1000 or emailing email@example.com
If you are pregnant and smoke, the Specialist Pregnancy advisor will continue to provide support.
Is there any national support available?
You can visit the NHS Smokefree website to download the app, search for advice and information or create your own personal quit plan.
NHS Smokefree also has a YouTube channel with useful videos and information.
Many people are experiencing feelings of stress, worry and anxiety during the coronavirus (covid-19) outbreak, and some may be suffering from bereavement and loss. During these times people may look for ways to cope with these challenges or with feelings of boredom. Alcohol and other substances may feel like a way to feel better during these times, however use may worsen feelings of unease and anxiety.
Key workers will also be experiencing heightened feelings of anxiety and changes to routine during and following the coronavirus (covid-19) outbreak. They may have experienced increased stress and worry about family, friends, colleagues and those they support. Key workers should feel able to access confidential support for alcohol and substance use without fear or judgement.
With routines changing, some people may also find it hard to keep track of their alcohol use. This can have long-term last impacts. It is important to follow low-risk drinking guidelines, as acute binge drinking, and alcohol dependency can compromise our immunity and increase our chance of poor health.
For individuals struggling with or receiving support for our alcohol and substance use prior to the outbreak, support systems may feel reduced. Self-isolation and social distancing measures are essential but may increase feelings of isolation and loneliness. Support and help is still available and there are lots of great options online or over the phone.
It is important to seek specialised advice before you stop drinking if you have physical withdrawal symptoms including shaking and sweating. It can be dangerous to stop drinking without support.
Is there any local support available in Sefton?
The Ambition Sefton integrated service delivers psychosocial and pharmacological interventions for individuals using drugs or experiencing alcohol dependency. It is an open-access service that offers a wide-range of support, including community detoxification, needle syringe exchange and blood borne virus screening.
The service is available to all residents of Sefton aged 18+. Individuals can be referred in by multiple professionals or can self-refer for support. For services in the Bootle area call 0151 944 5334 or in Southport call 01704 534 759.
We Are With You deliver a support service for young people in Sefton (under 18) worried about their own drug or alcohol use, or someone else’s. Individuals can refer themselves to the service for support via telephone on 0151 318 2804 or online chat facility.
I would rather use national support services; do you have any information about these?
One You Drink Less offers information about reducing alcohol use safely. It contains helpful tips and links to download a 'drink free days' app.
The Drink Aware website provides interactive support, including an alcohol self-assessment tool and online drink tracker. It also has a Drinkchat tool that allows you to speak to professionals from the Drinkline national alcohol support service. Visit the website for more details or call 03001231110 to speak to a trained advisor about your alcohol use.
Friday/Monday provides information for gay and bisexual men on sex and drugs.
UK Smart Recovery are providing online meetings.
Alcoholics Anonymous offer support which can be found at their website or via the national helpline on 0800 917 7650.
Narcotics Anonymous online meetings are taking place daily at 11am and 7.30pm. For information about how to join the meetings and the support available visit the website.
I am worried about a family member or friend's alcohol or substance use. Is there anywhere I can access support and information?
Al-Anon is a family group support service for those affected by someone else's drinking. To access a virtual group, contact the helpline at 0800 0086 811.
DrugFAM offers support for families, friends and parents affected by a significant other's use of drugs or alcohol. During the covid-19 outbreak, they are offering virtual one-to-one support and support groups for those affected. Further information can be found online or via their helpline at 0300 888 3853
The National Association for Children of Alcoholics (NACOA) have a helpline that is available Monday to Saturday from 2pm to 7pm on 0800 358 3456. The website also contains useful resources for those affected by a parent's alcohol use.
The coronavirus (Covid-19) outbreak has brought unexpected change to our daily lives, routines and living arrangements, whilst also increasing general feelings of worry, stress and anxiety. During this period, some of us may experience new challenges in our relationships with partners, family and friends. It will take time for many relationships to adapt to these changes, for example being in constant close proximity to other members of the household.
Where can I get support with maintaining healthy relationships?
Relate is a national charity with trained counsellors. They are currently providing telephone and webcam counselling, as well as live chat services and advice and tips for keeping relationships healthy.
The FamilyLine service provides intermediate and long-term support for family members over the age of 18 with practical and emotional information on parenting and more complex family issues. To access the service visit the website or call 0808 802 6666
The YoungMinds website contains useful information on how to support children and young people during the Covid-19 outbreak. Visit the website for tips on improving communication, or for more information about their helpline for parents. The phone line is available Monday to Friday 9am to 3pm, and 6pm to 9pm at 0808 802 6666.
Gingerbread provides information and support for single parents families. They have produced a FAQ page with answers to common questions especially helpful to single parents and have a single parent helpline that provides practical information on a range of topics, from dealing with a break-up to child maintenance, benefits or tax issues. Visit the website or call 0808 802 0925.
What support is available for victims of domestic abuse?
If you feel uncomfortable, pressured, threatened or unsafe in your home, support is available.
This is a challenging time for everyone, and can be particularly frightening for those experiencing abuse. Domestic abuse can be emotional, economic, sexual or physical and it can happen to anyone.
Merseyside Police, local authorities and providers of domestic abuse support across Merseyside will continue working together to maintain essential services and contacts for anyone affected by domestic abuse.
If you or anyone in your family is at immediate risk of harm, you should contact the police on 999 or use the silent solution system when using a mobile phone and call 999 and then press 55 when prompted.
If you are not at immediate risk of harm, you could call the Sefton Independent Domestic Violence Advocates Service (IDVA) on 0151 934 5142. The team can offer practical advice and support for crisis. They will support whether you remain in your relationship or leave.
Sefton Women’s and Children’s Aid are also available at 0151 922 8606 or you could visit the website for more information. They provide free practical and emotional support for women, young people and children experiencing domestic abuse.
Worst Kept Secret provides a listening ear to everybody and anybody affected by domestic abuse, including family and friends. You can call their helpline on 0800 028 3398 or visit the website.
For more information and local services visit the Sefton Directory at www.sefton.gov.uk/behindcloseddoors
Is there any national support for domestic abuse available?
Refuge provides guidance and support for women and children that are the victims of domestic abuse. Visit the website for more information and to access online chat support. It also runs the free 24-hour National Domestic Abuse Helpline on 0808 20000 247.
Men’s Advice Line provides support and information for male domestic abuse survivors. You can visit their website or call them at 0808 801 0327.
Galop provides the National LGBT+ Domestic Abuse Helpline and supports people by telephone, email, text and WhatsApp. The helpline can be accessed at 0800 999 5428, or by visiting the website.
Is there any support available on safe internet use for children and young people?
Children and young people will be spending more time online during the Covid-19 outbreak due to social distancing and school closures. For many children and young people this is really important to keep in touch with peers and take part in new opportunities for fun and learning, however it can also expose them to new and different risks including increased social media and online pressure, online bullying and online exploitation.
There are lots of online resources available to support young people and children to stay safe online.
Internet Matters offer a wide-range of internet safety resources. The website contains information about topics from cyberbullying, self-harm, sexting, online grooming, inappropriate content and identity theft.
Think U Know contains information and advice for parents worried about online abuse and exploitation, relationships and behaviour.
UK Safer Internet Centre provide online safety activities that you can do from home with children and young people. The activities are age appropriate and contain different ways to engage and have conversations with your children about internet safety.
The Anti-Bullying Alliance website can provide you with support around bullying and cyberbullying. Visit the website or call the parents and carers family lives helpline at 0808 800 222 or the under 18 Childline at 0800 11 11.
Many people may be experiencing financial worries or difficulties as a result of the coronavirus (COVID-19) outbreak. People may feel anxious for themselves, their business, their job or for someone they care about. Changes in working arrangements and could also impact and cause money-worries.
It is important that people know that there is support in Sefton and beyond for those struggling with financial problems during this time of economic uncertainty.
What help is available to me in Sefton?
The Citizen's Advice Bureau (CAB) run a project called Better Off Finance. This can support people with money challenges by improving financial resilience to cope with changes in circumstances. It also offers support for job searching and training, or information and guidance for self-employed individuals. For more information, about personal finance call 0151 282 5650 or for self-employed people call 0151 958 9784 or email firstname.lastname@example.org.
Adviceline provides general advice on topics ranging from employment and housing to benefits and debt. They can be contacted on 0344 493 0012 between 9.30am and 4.30pm Monday to Friday.
The Money Advice Team offer telephone advice Monday-Friday on financial issues, including debt. To get in contact you can leave a message on 0151 318 6407 and someone will respond within 48 hours.
The CAB Help to Claim Service can help you through the process of claiming for Universal Credit. They can provide support in the early stages of a Universal Credit claim, from the online application, through to support with an application before the first full payment. They can be contacted by telephone on 0800 1448 444.
Living Well Sefton offer benefits and debt advice to people in Sefton. For more information contact them by telephone on 0300 323 0181.
Is there any national support available to me?
The Money Advice Service offers free, impartial advice on financial issues with specific guidance on what COVID-19 could mean for your finance.