Community Services during Covid-19

Sefton Council are working hard to keep all residents informed of the current situation with regard to COVID-19 and to let our communities know what is happening from a Council perspective.

The list below will be updated on a regular basis.


We have a dedicated page for information relating to schools and colleges during the COVID-19 outbreak. Please visit it here

An update on how we deliver services to our most vulnerable residents during this time can be found on the Adult Social Care page of our website

We have business continuity plans in place to ensure essential services, such as refuse and recycling, continue for our communities.
We are also utilising members of our street cleansing teams to assist with other refuse collection services.
We would also like to ask any residents who are self-isolating to ensure they dispose of any used tissues or hygiene products in a double bag and present it for collection within their grey bins as normal.
There is no need to arrange for a clinical waste collection for this type of waste.
We ask local people to please be patient with our teams as services may take longer than usual at this time. Please don’t contact us about a missed bin until at least the day following your usual collection day.
Household waste recycling centres
All of our household waste recycling centres are currently closed until further notice.
Bulky item collections
Our bulky item collection service is currently suspended.

If you are having difficulty paying your Council Tax due to the Covid-19 pandemic, you may be eligible for the Council Tax Hardship Fund. Find out more here 

You may also be able to access the Council Tax Reduction Scheme during the Coronavirus pandemic, find out if you're eligible by visiting our 'Help With Your Council Tax' page here 

Due to continuing guidance from the government on the COVID-19 situation, we have taken the decision to temporarily close our libraries, One Stop Shops and our Sefton@Work public facing buildings.
"The safety and health of our staff and residents is paramount and we have taken this decision in line with recent government advice to close both Southport & Bootle One Stop Shops, our Sefton@Work Hub as well as our six libraries across the borough until further notice.
“These services will continue to be delivered online and via telephone where applicable. For more information about services which have been affected by the ongoing COVID-19 outbreak please visit www.sefton.gov.uk/communitycovid

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Following official government advice regarding coronavirus (COVID-19), The Atkinson is now closed to the public until further notice.

Click here for more.

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Due to the ongoing situation with COVID-19 Sefton Council have taken the decision to temporarily close our Leisure Centres.

This includes Dunes Leisure Centre, Crosby Lakeside Adventure Centre, Bootle Leisure Centre, Litherland Sports Park, Netherton Activity Centre and Meadows Leisure Centre.

All activities including swimming lessons are also suspended until further notice. This also extends to community based Active Sefton sessions and the Easter Be Active Programme.

As a result of Leisure Centre closures, all direct debit fees will be frozen for the full length of closure. If direct debit payments have just been taken, once the Centres reopen there will be no further payments taken until the closure period has been accounted for. Although we are unaware of a date, as an example, if centres are closed for 4 weeks, you will be able to access the centre for this duration before the next direct debit is taken. This will happen automatically so there is no need to contact us. 

For those who pay annually or for 3 monthly memberships, these will again be extended. 

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Due to reduced staffing we have taken the decision to rationalise our buildings.  From Thursday, March 19, Menai, Thornton, Litherland, Linaker and Cambridge Family Wellbeing Centres will close.  This will enable staff to work from other Centres and continue to deliver services.  All other Centres remain open at this time.

As from Monday, March 23, we will be further rationalising delivery of services from buildings. As such the following buildings will be open: Marie Clarke Family Wellbeing Centre (South Locality); Netherton Family Wellbeing Centre (Central Locality) and Talbot Street Family Wellbeing Centre (North Locality).

In addition, all group based non-essential activities in the Sefton Family Wellbeing Centres for the next month. This is to help support the Government’s delay phase of the COVID-19 response.

We will, however, continue to support our most vulnerable families at this time. Our Centres are still open and staff will be available for support however we ask that, where possible, you avoid coming to the Centre in person but contact us via telephone where our staff will be available to advise you.

We will also be posting regular updates via social media to keep you informed of any changes.

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Sefton Carers Centre have advised Young Carers are currently getting 1:1 support via Skype, text and phone and all parents have been contacted.
An interim policy of no home visits has been put into place and they must consult with a  line manager before attending external events, meetings or conferences.
No  youth group meetings will take place until further notice, and a communication has been sent to the parents of all Young Carers to keep them updated on the interim precautionary measures that may affect them.  

The Chancellor of the Exchequer has announced several measures aimed at supporting businesses during the current COVID-19 outbreak. See what this means for your business here

To support local businesses through this extremely difficult time, Invest Sefton, the council's business and inward investment arm, has developed the a dedicated Covid-19 business support on their website, where you will find information on financial support and useful guidance. 

Visit http://www.investsefton.com/ for more information.

 

Death registrations   

 From Monday 30th March all death registrations will be carried out by telephone. We will no longer carry out face to face registrations until the end of the current emergency period. Please contact the office on 0151 934 2011/2012/2013 for further information.

 

Sefton Register Office

The Register Office at Waterloo Town Hall will be closed until further notice.

 Please do not visit the Register Office or attend appointments if you are self-isolating because you, or someone you live with, has Coronavirus symptoms.

 

Weddings and Civil Partnerships

 All ceremonies booked at Sefton’s Town Halls and Approved Premises are cancelled until further notice.

 We will not be taking any new appointments for giving notice or provisional ceremony bookings until further notice.

 If you wish to postpone or cancel a ceremony you have booked please email your names, date and place of ceremony to registrars@sefton.gov.uk We will respond to your email as soon as possible. If you have already emailed we will be in touch with you as soon as possible.

 

Registering a birth

 Following instruction from the Registrar General no further birth registrations will take place at present. You can claim child benefit and universal credit before the birth is registered.

 

Copy certificates

 If you wish to purchase a copy certificate from the Register Office please use our online service or apply by post. No counter applications will be accepted at the present time. Unfortunately we are unable to guarantee turnaround times for posting out certificates.

 

Coroners Services

 

The Coroner has taken the decision that all Inquests were witnesses are attending will be postponed until September 2020. 

 

We will try wherever possible to still list “paper” Inquests – this is when only the Coroner and Coroner’s Officer will need to be present in court and all evidence will be read out.

 

 

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There is currently a suspension to the following services:

 

  • Turning the book of remembrance
  • Scattering of ashes
  • Face-to-face services (please use telephone, mail and email)

 

 

 

 

Parking

Parking charges have been suspended at all Council car parks and pay and display areas at this time.

Car Park Closures

The following car parks are now closed until further notice:

Southport Park and Ride

Marine Drive, Southport

STCC / Floral Hall

Burbo Bank

Crosby Lakeside Adventure Centre 

 

Highways Maintenance

An update on our Highways Maintenance service can be found here.

Renewing or applying for new Blue Badge

Due to high demand and the impact of COVID19 there is a delay in processing applications. We apologise for this delay.

If an applicant's Blue Badge has expired on or since the 1st February 2020, then we have instructed our enforcement officers not to enforce.

However, the badge must still be displayed and we can only guarantee that enforcement will not take place on Sefton's Highways and its own off-street car parks.

We cannot guarantee this for other Local Authority Areas, private car parks, Hospitals, etc.

If anyone with a Blue Badge which has recently expired has received a PCN since the 1st February, we would invite them to appeal.

More info:

/parking,-roads-travel/parking.aspx

 

Taxi Licensing

Information relating to licensing at this time can be found here.

 

For updates to public health services Sefton, visit the following webpage 

For information on any changes affecting Sexual Health Services please check the Sefton Sexual Health website 

Citizens Advice Sefton's face to face drop-in advice service has been suspended until further notice. Face to face outreach services at Sefton's Jobcentres and One Stop Shops have also been suspended.

Customers can still use the telephone service to access support.

People who are showing no symptons of Coronavirus can still currently attend Jobcentres for face to face support to make a cliam for Universal Credit. 

Key contacts:

Help to Claim (Universal Credit application): 0800 144 8 444

General advice: 0344 493 0012 (Mon to Thurs 9.30am – 1.30pm)

Debt Advice: 0300 330 1196 

 

Visit www.citizensadvice.org.uk for more information

 

Sefton@Work

In response to the latest Government announcements, including measures on social distancing, Sefton@Work has decided to suspend face to face services, while maintaining remote services online and over the phone.

 

Residents

Sefton@Work's Employment Advisers are still available to provide information, advice, guidance and practical support to anyone in Sefton who is currently looking for employment and training opportunities or those who are currently worried about their job and potentially being made redundant. 

You can get in touch with us in the following ways:

Telephone - 0151 934 2610 or 0151 288 6194

Email:  seftonatwork.info@sefton.gov.uk

Live Chat:  www.seftonatwork.net and click on the green circle on the bottom right hand corner

 

Employers

Sefton@Work's Employer Liaison Team is still able to assist local businesses to find new staff and continue to provide a FREE service.  Sefton@Work act as an intermediary between companies that need support to recruit new staff, and Sefton residents that are looking for work.

Sefton@Work will provide your business with a free, bespoke recruitment service that includes advertising, managing applications and pre-screening applicants. 

You can get in touch with us in the following ways:

Telephone - 0151 934 2875 or 0151 934 2610

Email:  elt@sefton.gov.uk

Live Chat:  www.seftonatwork.net and click on the green circle on the bottom right hand corner

 Keep an eye out for updates on web and social media channels.

 

Sefton Community Learning

 As you will already be aware the Prime Minister announced on Wednesday evening that educational providers including colleges, will close until further notice.

Sefton Community Learning Centre will remain operational although the Centre at Cambridge Road will be closed from Friday onwards, as tutors will be preparing to support students remotely during these times. Tutors will be contactable for advice and or support on 0151 934 4546 or communitylearningservices@sefton.gov.uk

Sefton Community Learning Centre are currently creating new courses that can be delivered remotely and will provide updates when available.

 

NEET Reduction Support - Career Connect

 

Career Connect staff will continue to provide information advice and support to young people and will endeavour to provide as full a service as is possible by using all available technology. This will include support for young people Not in Education Employment and Training, school leavers and parents all by virtual appointments. 

For more information contact:

 

07811205523    Maghull Crosby Seaforth and surrounding areas

078377418241 Bootle Litherland Netherton areas

07800885562    Southport Formby Ainsdale and surrounding areas

 www.careerconnect.org.uk

Housing Standards

Until further notice only serious housing-related complaints of disrepair in privately-rented properties will be inspected by Council Officers.

Customers should contact their landlord (or agent) to report any urgent disrepair in the first instance. They should do this in writing (email, text conversations, or letter with proof of postage) before they make a complaint to Sefton Council.

Council Officers will not action any housing disrepair complaint unless they can provide proof of this and at least 28 days has passed since the initial contact was made. Please note that officers may decide not to visit and inspect properties but ask for photographs of disrepair if these can be supplied electronically.

Due to the ongoing situation, repairs may take longer than normal to be carried out. 

Any resident who is self-isolating/over 70/has underlying health concerns must inform their landlord before any contractor attends their home to undertake works.

Thank you for your understanding and patience at this time.

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If you are homeless, or at risk of homelessness during Covid-19, our Housing Options Team will be working differently. See how you can access their support here 

Building Control

Submission of applications for building work can be done either by using the Planning Portal at www.planningportal.co.uk or by emailing building@sefton.gov.uk 

For all building control issues including advice and guidance on building works and to book inspections, please email building@sefton.gov.uk

If you are notifying us of dangerous structures and vacant and insecure premises please email building@sefton.gov.uk .  If you are notifying us outside business hours please telephone Sefton ARC on 0800 622 6107.

Payments - To make payments for building regulation applications please use www.sefton.gov.uk quoting the reference or address of the property.  Please can you email building@sefton.gov.uk to notify us of the receipt number once the payment has been made.  This will help us to ensure there will be no delay in marrying up your payment with the appropriate case.

Planning Services

Wherever possible please make sure that documents are sent electronically.

For all planning enquiries please email planning.department@sefton.gov.uk

Payments - To make payments for planning and related applications please use www.sefton.gov.uk quoting the reference or address of the property.  Please can you email planning.department@sefton.gov.uk to notify us of the receipt number once the payment has been made.  This will help us to ensure there will be no delay in marrying up your payment with the appropriate case.

 Land Charges

Please email in requests for Local land Charge Searches to land.charges@sefton.gov.uk  

Payments - To make payments for land charge searches please use www.sefton.gov.uk quoting the raddress of the property.  Please can you email land.charges@sefton.gov.uk to notify us of the receipt number once the payment has been made.  This will help us to ensure there will be no delay in marrying up your payment with the appropriate case.

Following Government guidance, there will be a suspension of MOTs to cars and light vehicles in Sefton Council's depot. Find out more here 

 


Last Updated on 27 March 2020