Housing advice

The Housing Options Team provides a free confidential service on a wide range of housing issues. These include

  • Homelessness
  • Problems with your landlord
  • What can be done if you need to leave your home because of threats of violence
  • Explaining legal rights and obligations of tenants and landlords
  • Advice about the housing register
  • Domestic violence
  • Temporary accommodation options
  • Our specially trained staff will give you help, support and practical advice. You can discuss your legal and housing options in confidence with someone who understands your problems.
  • We offer an appointment service, please contact us to arrange

 Further advice and guidance for the groups (outlined above) can be found by clicking on this link 


The Housing Options team provides housing services and advice throughout Sefton and can be contacted via telephone or by visiting the following offices.  

South Sefton - Housing Options Team
Ground floor, Magdalen House, Trinity Road, Bootle, L20 3NJ
Tel: 0151 934 3541
Opening Times:
Monday-Thursday 10 am to 4 pm
Friday 10am to 3 pm

Email: Housing.Options@sefton.gov.uk

North Sefton - Southport Housing Centre (Light for Life)
Eastbank Street
Southport, PR8 1ES
Tel: 01704 501 256
Opening Times:
Monday to Friday 10am to 4pm

 

You can now find out about the range of housing options available to you by completing our online advice service (Enhanced Housing Options) via Property Pool Plus on www.propertypoolplus.org.uk

If you are already registered on PPP login using your reference number, look at your “My To Do” list and select Enhanced Housing Options. Complete this online assessment tool and you will be given a range of options that will be suitable for you. If you indicate that you are “Interested” in any of the options, this option will then form part of your “Next Steps” housing plan. Once you have finished you can either download the document or e-mail it to yourself. If appropriate you may now see additional options within your “My To Do” list.

If you are not registered on PPP, access the site using the link above and select the blue coloured tab called “Housing Options”. Click the “Get Started” button and start the assessment. Once you have provided your basic personal details you will be given a reference number which you should record. You can then complete the online assessment tool and you will be given a range of options that will be suitable for you. If you indicate that you are “Interested” in any of the options, this option will then form part of your “Next Steps” housing plan. You can either download the document or e-mail it to yourself. If appropriate you may now see additional options within your “My To Do” list.

IF YOU THINK YOU ARE GOING TO BE HOMELESS WITHIN 56 DAYS please contact the Council on 0151 934 3541 as soon as possible for further advice.

The Housing Options service seeks to provide a good level of customer care and engagement, which assists customers to access the services. It is also important that services are provided in an efficient manner, which makes best use of our staff resource and their time.

Out of office appointments will only be undertaken in the following 'exceptional circumstances', where the client is:

  • Currently an inpatient in hospital;
  • Currently resident in a care setting (nursing or residential home);
  • Is housebound or disabled to an extent that they will not be able to attend at either Bootle or Southport offices;
  • Any other 'exceptional circumstance', which would prevent the ability to attend either Bootle or Southport offices.

The out of office appointment will normally be conducted at the client's current home, or other suitable location agreed with the client. For this service please contact the Housing Options Team on 0151 934 3541

All housing associations in Sefton use the PropertyPoolPlus scheme to share details of properties they have available to rent. Some accredited private landlord properties are also advertised on PropertyPoolPlus


Last Updated on 06 September 2018