Homeless or at risk of homelessness

 Important Notice: changes to service delivery during Covid-19

If you're supported by our housing options service, are at risk of being homeless, or are homeless, please read the important info on how you can access help from us during Covid-19

If you have nowhere to stay or if it is unsafe for you to return home, or you will be homeless within the next 56 days, you should contact the Housing Options Team immediately. The team will assess your case and will be able to provide housing options for you and your family.

What has changed?

Following the advice from government since the Covid19 outbreak Housing Options will be operating differently from Wednesday, March 18, 2020.


How will this affect me?

If you are already working with us, you can contact your allocated Housing Options Advisor directly using the email address or phone number they have given you.

For new cases, contact can now only be made with the team by email

However, if you are homeless today, you can contact us on 07966 698 065 or 07870 379586 and someone will take your call (10am - 4pm). If you need support outside of these hours call 0151 934 3555.


How long is this for?

At this moment in time we do not know when normal service will resume but we will continue to adapt our services to the changing circumstances.


Are you experiencing symptoms?

If you are experiencing symptoms of Covid19, please follow the current guidance available. The most up to date guidance can be found on the Department for Health and Social Care webpage.

You should use the NHS 111 service if you urgently need medical help or advice but it's not a life-threatening situation.


Other housing advice:

Light for Life
Eastbank Street, Southport, PR8 1ES
Tel: 01704 501 256
Monday to Friday 10am to 4pm

Tel: 0800 800 4444
Website: www.england.shelter.org.uk


If you have nowhere to stay or if it is unsafe for you to return home, or you will be homeless within the next 56 days, you should contact the Housing Options Team immediately

South Sefton - Housing Options Team 

Ground floor, Magdalen House, Trinity Road, Bootle, L20 3NJ
Tel: 0151 934 3541
Opening Times:
Monday-Thursday 10 am to 4 pm
Friday 10am to 3 pm

Email: Housing.Options@sefton.gov.uk

North Sefton - Southport Housing Centre (Light for Life)
Eastbank Street
Southport, PR8 1ES
Tel: 01704 501 256
Opening Times:
Monday to Friday 10am to 4pm


A homeless assessment will be undertaken by Sefton's Housing Options team. Please contact them directly as per the details above.

For people who become homeless when our office is closed, Sefton Council's Health and Social Care Emergency Duty Team manages our out of hour’s service.

The service is for emergencies only and can give you general advice and will be able to assist you to find temporary emergency accommodation.

You can contact the Out of Hours service on 0151 934 3555
Monday to Thursday after 5.00p.m.
Friday after 4.15pm and any time at weekends and public holidays

The Council has a range of services for Rough Sleepers that work across all parts of the borough to try and reduce the number of people sleeping rough in the borough. 

If you want to report an incidence of Rough Sleeping in Sefton please:

Phone the Rough Sleeper Outreach Team via Light for Life on 01704  501256 (or 0791 874 6042 outside normal office hours and weekends), or alternatively.

E-mail housing.options@sefton.gov.uk and provide details of the location and any description of the person.  We will acknowledge your e-mail and give you a response to your report.

Alternatively you can use the StreetLink website to report your concerns about someone you have seen sleeping rough in your local area. This will alert the appropriate authority or outreach service where you have seen the person, to help them find the individual and connect them to support.


The Housing Options Team provides a free confidential service on a wide range of housing issues. To access these services, please click the following link.

The following document identifies Sefton Council's duties to homless people (and those who are likely to become homeless.

Last Updated on 19 March 2020