Homeless or at risk of homelessness

Important Notice:

Due to the cold weather if you require emergency homelessness advice please call 0151 934 3555

If you have nowhere to stay or if it is unsafe for you to return home, or you will be homeless within the next 56 days (eight weeks), you should contact the Housing Options Team immediately.

You can

The team will assess your case and will be able to provide housing options for you and your family.

If you need assistance please use the contact details above as all Housing Options staff work remotely and are not based in Council buildings.

If you have nowhere to stay or if it is unsafe for you to return home, or you will be homeless within the next 56 days, you should contact the Housing Options Team immediately.

South Sefton - Housing Options Team 

Tel: 0151 934 3541
Opening Times:
Monday-Thursday 10 am to 4 pm
Friday 10am to 3 pm

Email: Housing.Options@sefton.gov.uk

North Sefton - Southport Housing Centre (Light for Life)

Website: www.lightforlifesefton.org.uk

Email: shc@lightforlifesefton.org.uk

Tel: 01704 501 256

Opening Times:
Monday to Friday 10am to 4pm

Tel: 07918746042 outside normal office hours and weekends

Eastbank Street
Southport, PR8 1ES


For people who become homeless when our office is closed, Sefton Council's Health and Social Care Emergency Duty Team manages our out of hour’s service.

The service is for emergencies only and can give you general advice and will be able to assist you to find temporary emergency accommodation.

You can contact the Out of Hours service on 0151 934 3555
Monday to Thursday after 5.00p.m.
Friday after 4.15pm and any time at weekends and public holidays

The Council has a range of services for Rough Sleepers that work across all parts of the borough to try and reduce the number of people sleeping rough in the borough. 

If you want to report an incidence of Rough Sleeping in Sefton please:

Phone the Rough Sleeper Outreach Team via Light for Life on 01704  501256 (or 0791 874 6042 outside normal office hours and weekends), or alternatively.

E-mail housing.options@sefton.gov.uk and provide details of the location and any description of the person.  We will acknowledge your e-mail and give you a response to your report.

Alternatively you can use the StreetLink website to report your concerns about someone you have seen sleeping rough in your local area. This will alert the appropriate authority or outreach service where you have seen the person, to help them find the individual and connect them to support.

Sefton Council will ensure all support will be provided to all who need it regardless of immigration status; and that information will never be shared for immigration-enforcement purposes.

For new cases, contact can now only be made with the team by email

However, if you are homeless today, you can contact us on 07966 698 065 or 07870 379586 and someone will take your call. If you need support outside of working hours call 0151 934 3555.

We can provide you with advice and information on a range of options to help stop you becoming homeless.

In the event that you have become homeless, we may be able to help you find a home.

If you are classed as having a ‘priority need’, Sefton Council has a duty to you under housing law.

These include:

  • if you have dependent children
  • if you or a member of your family is pregnant
  • 16 to 17 year olds who are not looked after by Social Services
  • 18 to 20 year olds who have been in care between 16 and 18

A person may also have a priority need due to:

  • old age
  • physical or mental disability
  • being a victim of harassment, violence or abuse
  • having being in the armed forces
  • having lived in an institution
  • being over 18 and having been in care

Our officers will assess your details to confirm that your circumstances qualify you as being in priority need.  The list below provides links to further information:

  1. People released from prison or youth detention centres
  2. Care leavers
  3. Former members of the regular armed forces
  4. Victims of domestic abuse
  5. People leaving hospital
  6. People suffering from a mental illness or learning disability

What has changed?

Following the advice from government since the Covid19 outbreak Housing Options will be operating differently from Wednesday 18 March 2020.

How will this affect me?

If you are already working with us, you can contact your allocated Housing Options Advisor directly using the email address or phone number they have given you.

For new cases and referrals, contact can now only be made with the team by email on housing.options@sefton.gov.uk

If you need support outside of working hours call 0151 934 3555.

How long is this for?

At this moment in time we do not know when normal service will resume but we will continue to adapt our services to the changing circumstances.

Are you experiencing symptoms?

If you are experiencing symptoms of Covid19, please follow the current guidance available. The most up to date guidance can be found on the Department for Health and Social Care webpage.

You should use the NHS 111 service if you urgently need medical help or advice but it's not a life-threatening situation.

Other housing advice:

Light for Life
Eastbank Street, Southport, PR8 1ES
Tel: 01704 501 256
Monday to Friday 10am to 4pm

Tel: 0800 800 4444
Website: www.england.shelter.org.uk


The following document identifies Sefton Council's duties to homeless people (and those who are likely to become homeless.

Last Updated on Thursday, December 8, 2022

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