Council Tax Energy Rebate

Customer service delays

We are currently experiencing a high volume of calls to our Contact Centre and requests to our Council Tax Teams in part due to the cost-of-living crisis and the £150 Council Tax Energy Rebate. Both teams are currently prioritising supporting the most vulnerable, the processing of the £150 Energy Rebate to 106,000 eligible households and those in need of help and support from our Emergency Limited Assistance Scheme. As of 9th August 2022, the teams have processed the £150 Energy Rebate to 99,878 households (Council Tax Bands A – D). These payments have been made to households that have paid their Council Tax by Direct Debit and households who have correctly completed the online form with the bank details of the nominated bank account that they wish the payment to made. The main scheme for Energy Rebate payments has now ended, for all households who have yet to receive the Energy Rebate payment we have started the process of crediting Council Tax accounts to the sum of £150.00, however if a direct payment is preferred, you will be given the option to claim a refund. Further details of how this can be done, and details of our Discretionary Scheme can be found in our recently updated Frequently Asked Questions, which can be found on this page. We appreciate that the current response times will be frustrating for people trying to contact the Council, so we have taken steps to recruit and train additional staff and our staff are working extra hours to help meet the demand. We would also encourage people to use online processes wherever possible.

Council tax energy rebate 

Energy bills rebate information

On 3rd February 2022 the Government announced support to help households with rising energy bills including a one-off £150 Energy Rebate payment to Council Tax payers in bands A to D. This rebate is not a loan and does not need to be repaid.

You can find an easy-read leaflet on the Energy Rebate payment scheme here.

How to check the council tax band for your property

The band for your property is shown on your council tax bill above the charge details – look for the words 'Annual Charges for Council Tax Band'.

You can check your Council Tax band here, on the Government website.

You can also find the Government's Council Tax Energy rebate factsheet here.


The main scheme has now come to an end, so no further payments will be made.

However, for those who have yet to receive payment, we have started to credit Council Tax accounts with the sum of £150.

Letters confirming the Council Tax credit will be sent to eligible households shortly and included in the letter will be details confirming how a refund can be requested if a direct payment is preferred.

Please contact our Contact Centre on 0345-140-0845 (press Option 3) and our staff will investigate the reason to why you have yet to receive payment.

However, we ask that you do not contact us until after Monday 15th August, which will allow us time to credit all eligible Council Tax accounts.

The Government has provided Sefton Council with a limited budget to provide a Discretionary Council Tax Energy Rebate scheme. A significant part of the Discretionary Fund will be awarded directly to specific targeted groups, with no requirement for an application process. These recipients will also receive a letter of notification advising of the payment and for a small number of these cases, bank details will be required for payment to be made into a nominated bank account.

Please do not call our Contact Centre to progress chase this payment as this will only delay how quickly all payments will be made

The targeted groups where an application form is not required are as follows:

Group 1 Council Taxpayers whose sole or main residence is in band A-D property and on 1st April 2022 they are in receipt of (means tested) Council Tax Reduction at that property. This is an additional payment to all Council Tax Reduction recipients who qualified for an award of £150 under the Government’s Council Tax Energy Rebate. No application is required. Award amount: £20 (total award amount £170)

Group 2 Council Taxpayers whose sole or main residence is in a band E-H property and on 1st April 2022 they are in receipt of (means tested) Council Tax Reduction at that property. No application is required. Award amount: £170

Group 3 Residents of properties as of 1st April 2022 that have been excluded from the Council Tax Rebate scheme (due to them not being liable for Council Tax) due to being granted a full Council Tax exemption, due to Severe Mental Impairment. No application is required. Award amount: £170

Group 4 Council Taxpayers whose sole or main residence is in a band A-D or E-H property and on 1st April 2022 they are in receipt of (means tested) Council Tax Reduction, which includes children in their household at that property. This is an additional payment to all Council Tax Reduction recipients who qualified for an award of £150 under the Government’s Council Tax Rebate. No application is required. Award amount: £20 for 2 or less children or £30 for 3 or more children

Please do not call our Contact Centre to progress chase this payment as this will only delay how quickly all payments will be made.

The application process will be restricted to residents of properties as of 1st April 2022 that have been excluded from the core scheme (due to them not being liable for Council Tax), or and where the responsibility for Council Tax falls with (for example) a Housing provider, a charity or a non-resident owner and they are directly responsible for energy costs.

Evidence of occupation and direct payment of energy costs will need to be provided in support of an application.

Details confirming the period that the Discretionary Council Tax Energy Rebate application process will run from, will be provided very shortly.  


Last Updated on Thursday, August 11, 2022

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