Support During COVID-19

Support from Sefton Council and CVS

Local help

Many of our residents who need help during the coronavirus crisis are being supported by their family, friends or neighbours.

For those who don’t have that support network in place, we want to make sure you know how to access this help.

You can get support by calling one of our team on 0345 140 0845.

They will ask you a few questions and your information will be shared with Sefton CVS (Community Volunteer Service) who are co-ordinating the support in the community.

Alternatively, you can complete our online form. The information provided will help us understand what type of support you require.

We can help you with things like:

  • Urgent Food delivery - We can put you in touch with a community group who can shop on your behalf. This does not generate or guarantee a supermarket delivery slot for you.
  • Local Food shop delivery information - We will send you a list of local shop and suppliers who can provide a food delivery to your doorstep.
  • General help with loneliness – A friendly call
  • Prescription collection
  • Help to get online, we can support you with:
    • Wi-Fi Connection
    • Emails
    • Online Shopping
    • Skype and Zoom Calls to stay connected with friends and family
    • Access to YouTube so you can watch things like cookery demonstrations, exercise workouts etc.

We will try to match your needs as far as possible and will be prioritising the help and support accordingly. We are currently aiming to respond to your request within three working days.

Our Contact Centre is now in operation seven-days-a-week from 8am until 8pm, ready to help if you require any advice.


Coronavirus Testing

The Government has said its priority is testing patients to inform their clinical diagnosis and that people can apply to get a test if you’re in one of the following groups:

  • all essential workers including NHS and social care workers with symptoms (see the full list of essential workers);
  • people over 65 with symptoms;
  • people with symptoms going to work who cannot work from home (for example, construction workers, shop workers, emergency plumbers and delivery drivers);
  • anyone who has symptoms of coronavirus and lives with any of those identified above.

Additionally, they are testing:

  • social care workers and residents in care homes, with or without symptoms, both to investigate outbreaks and, following successful pilots, as part of a rolling programme to test all care homes (see the guidance for care home residents and workers in England);
  • NHS workers and patients without symptoms, in line with NHS England guidance.

This means anyone in one of these groups can find out whether they have the virus.

Apply for a coronavirus test

You can select a regional test site drive-through appointment or a home test kit.

Referral through your employer

Employers can refer essential workers for testing if they are self-isolating because they or member(s) of their household have coronavirus symptoms.

To improve access to tests and courier collections, the Government has launched a new portal.

Essential workers referred by their employer will receive a text message with a unique invitation code to book a test for themselves (if symptomatic) or their symptomatic household member(s) at a regional testing site.

Across all these testing methods swab samples are analysed at our labs and the result is communicated back to the individual.

Find out more about getting tested.

Applying for tests for a care home

Care home managers registered with the Care Quality Commission  can apply for Coronavirus testing kits to test the residents and staff whether they have coronavirus symptoms or not.

To apply, theye will need:

  • the care home’s CQC registration number
  • total number of residents, including number of residents with coronavirus symptoms
  • total number of staff, including agency staff
  • contact details

Apply here.

Registering as a vulnerable person who is shielding

We now have more information for people who have been contacted by their GP or the NHS and told they need to stay in for 12 weeks,  and who are entitled to Government Coronavirus support.

This includes details about how to registering online and by phone as well as information about Food Parcels and Priority Supermarket slots.

Find out more. 

Domestic Abuse Support

Sefton Council has joined partner organisations across the Liverpool City Region to launch a new domestic abuse campaign telling anyone experiencing abuse during the Coronavirus pandemic: #YouAreNotAlone.

Led by Merseyside Resilience Forum and Wirral Council, the multi-agency initiative aims to raise awareness, remind those experiencing abuse that support is still available, and encourage victims to report incidents to the police.

Find out more.

Cyber Crime and Fraud

It is important that you try to keep yourself safe from cyber crime and fraud during COVID-19.

  • Seek help from people you know – e.g. family, trusted neighbours and friends, or reputable charities, local advice agencies and established faith organisations

  • Only give cash to someone you know and trust and for a specific purpose which you have agreed with them

  • Do not give your bank card and PIN number to anybody

  • Do not give personal health or care details to anyone unless they are from the NHS or the Council and have a need to know

For full national guidance, visit the government website 

For guidance on scams and fraud during COVID-19 translated into other languages, click here

Last Updated on 13 May 2020

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