Support During COVID-19

Support from Sefton Council and CVS

Many of our residents who need help during the coronavirus crisis are being supported by their family, friends or neighbours.

For those who don’t have that support network in place, we want to make sure you know how to access this help.

You can get support by completing  our online form. The information provided will help us understand what type of support you require.

We can help you with things like:

  • Urgent Food delivery - We can put you in touch with a community group who can shop on your behalf. This does not generate or guarantee a supermarket delivery slot for you.
  • Local Food shop delivery information - We will send you a list of local shop and suppliers who can provide a food delivery to your doorstep.
  • General help with loneliness – A friendly call
  • Prescription collection
  • Help to get online, we can support you with:
    • Wi-Fi Connection
    • Emails
    • Online Shopping
    • Skype and Zoom Calls to stay connected with friends and family
    • Access to YouTube so you can watch things like cookery demonstrations, exercise workouts etc.

We will try to match your needs as far as possible and will be prioritising the help and support accordingly. We are currently aiming to respond to your request within three working days.

Alternatively, you can get support by calling one of our team on 0345 140 0845. They will ask you a few questions and your information will be shared with Sefton CVS (Community Volunteer Service) who are co-ordinating the support in the community.

Our Contact Centre is now in operation Monday - Friday (8am-6pm), ready to help if you require any advice.


Anyone who has been contacted by their GP or the NHS with a letter that states “IMPORTANT ADVICE TO KEEP YOU SAFE FROM CORONAVIRUS” and told they need to stay in for 12 weeks, is entitled to Government Coronavirus support.

The Government is currently advising people to Shield until the end of June and is regularly monitoring this position

Read the Government’s advice on Shielding and protecting people who are clinically extremely vulnerable from COVID-19.

We now have more information for people who have been contacted by their GP or the NHS and told they need to stay in for 12 weeks,  and who are entitled to Government Coronavirus support.

This includes details about how to registering online and by phone as well as information about Food Parcels and Priority Supermarket slots.

Find out more. 

Changes to Shielding

From the 6th July, advice for people who are shielding is changing, but you can still get support. 

From 6th July, those shielding will be able to spend time outdoors in a group of up to 6 people including those outside of their household, while maintaining social distancing. 

Those who are shielding and live alone or are single parents with children will also be able to create a ‘support bubble’ with one other household of any size, following the same rules that are already in place for the wider population. 

From 1 August, the shielding advice will relax further, allowing those shielding to do even more, such as visit shops and places of worship, provided they take particular care to maintain social distancing and minimise contact with others outside their household. Support will remain in place until end of July.

But the support will continue.

If you are in receipt of Government provided food boxes and medicine deliveries, you will continue to receive this support until the end of July.

From 1 August, clinically extremely vulnerable people will continue to have access to priority supermarket delivery slots if you have registered online before 17 July for a priority delivery slot.  

NHS Volunteer Responders will also continue to offer support to those who need it, including collecting and delivering food and medicines. 

The NHS Volunteer Responders Scheme has been expanded to offer a new Check in and Chat Plus role. This new role has been designed to provide peer support and companionship to people who are shielding as they adapt to a more normal way of life.   


Coronavirus Testing

We have put together a dedicated guide to the testing process, this can be found here 


Domestic Abuse Support

Sefton Council has joined partner organisations across the Liverpool City Region to launch a new domestic abuse campaign telling anyone experiencing abuse during the Coronavirus pandemic: #YouAreNotAlone.

Led by Merseyside Resilience Forum and Wirral Council, the multi-agency initiative aims to raise awareness, remind those experiencing abuse that support is still available, and encourage victims to report incidents to the police.

Find out more.

Cyber Crime and Fraud

It is important that you try to keep yourself safe from cyber crime and fraud during COVID-19.

  • Seek help from people you know – e.g. family, trusted neighbours and friends, or reputable charities, local advice agencies and established faith organisations

  • Only give cash to someone you know and trust and for a specific purpose which you have agreed with them

  • Do not give your bank card and PIN number to anybody

  • Do not give personal health or care details to anyone unless they are from the NHS or the Council and have a need to know

For full national guidance, visit the government website 

For guidance on scams and fraud during COVID-19 translated into other languages, click here

Last Updated on 17 September 2020

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