The Council’s software has built-in allocation rules to determine where a payment is posted, when there are debts for more than one year.
Payments will be allocated as follows:-
- An amount equal to an instalment on your current years bill will be allocated to that instalment.
- An amount that is equal to multiple instalments on your current bill will be allocated to the current years balance due. For example, you have £200 arrears for a previous years charge and the instalments for the current year are £100 per month. If you make a payment of £200 it will be allocated to the current year not the outstanding arrears.
- The oldest outstanding debt if the payment does not match an instalment.
- If your current instalments are up to date but you still have outstanding arrears from a previous year, the above rules will still be applied when any additional payments are made that match future instalment dates.
If you are paying an amount towards arrears for a particular year, you should advise the Council when making the payment which debt you want the payment allocated to.