Council Tax Energy Rebate

Customer service delays

We are currently experiencing a high volume of calls to our Contact Centre and requests to our Council Tax Teams in part due to the cost-of-living crisis, the £150 Council Tax Energy Rebate, allocation of school places and the administration of the Homes for Ukraine Scheme. Both teams are currently prioritising supporting the most vulnerable, the processing of the £150 Energy Rebate to 106,000 eligible households and those in need of help and support from our Emergency Limited Assistance Scheme. As at 4th July 2022, the teams have processed the £150 Energy Rebate to 93,241 households (Council Tax Bands A – D). These payments have been made to households that have paid their first Council Tax instalment by Direct Debit and households who have correctly completed the online form with the bank details of the nominated bank account that they wish the payment to made. For all households who have yet to receive the £150 Energy Rebate please refer to the Questions and Answers on this page. We appreciate that the current response times will be frustrating for people trying to contact the Council, so we have taken steps to recruit and train additional staff and our staff are working extra hours to help meet the demand. We would encourage people to use online processes wherever possible.

Council tax energy rebate 

Energy bills rebate information

On 3rd February 2022 the Government announced support to help households with rising energy bills including a one-off £150 Energy Rebate payment to Council Tax payers in bands A to D. This rebate is not a loan and does not need to be repaid.

You can find an easy-read leaflet on the Energy Rebate payment scheme here.

How to check the council tax band for your property

The band for your property is shown on your council tax bill above the charge details – look for the words 'Annual Charges for Council Tax Band'.

You can check your Council Tax band here, on the Government website.

You can also find the Government's Council Tax Energy rebate factsheet here.


To check the letter is valid, make sure it:

  • is on Sefton Council Headed Paper.

  • includes a Unique Access Key Code containing 14 characters with a mixture of provide numbers, upper-case letters and lower-case letters.

  • provides details of where you can securely enter the details that are required for the payment to be made - sefton.gov.uk/energyrebateletter.

*** PLEASE REMEMBER THAT COUNCIL STAFF WILL NEVER RING YOU TO ASK YOU FOR YOUR BANK DETAILS ***

This video explains how it works and what to look out for.

We have discovered an issue whereby a small number of Direct Debit payers have not received the £150 Energy rebate although our records indicate that it should have been paid.

Our staff are working on a solution to make sure that everybody entitled to a payment receives it and we aim to continue to make a sweep-up of these payments until the scheme comes to an end.

We will then do a further check to make sure that you have received the £150 payment or your Council Tax account has been credited to the same value.  

Yes.

The Energy Rebate is not a Council Tax payment so you must pay your instalments as shown on your bill.

If you are a Direct Debit payer your payments will be collected automatically, the £150 payment will be paid into your bank account soon after your first instalment has been paid and cleared by your bank.

We are still finalising the scheme and carrying out testing to ensure that the application process is fit for purpose.

Sefton’s approach will be a combination of mainly targeted groups being sent a notification and payment.

The targeted groups will be based on people who are in receipt of Council Tax Reduction, have children and will also include people that have been granted a full Council Tax exemption, due to being Severely Mentally Impaired.

In addition, there will be an application process for those that don’t fall into one of the targeted groups.

Once the processes have been finalised full details will be shared on Sefton’s website.

There could be many reasons for this, however it is very likely that our anti-fraud verification software has identified a mismatch between the name on the Council Tax account and the name on the Direct Debit mandate.

In those cases we have issued a letter providing details to enable you to claim the payment. If you still have not received a payment we will be doing a further sweep-up of payments until the scheme comes to an end.  We will then do a further check to make sure that you have received the £150 payment or your Council Tax account has been credited to the same value.

To set up a direct debit, you will need the following:

  • Your Council Tax Account Number
  • Your Bank Account Number
  • Your Bank Sort Code

Then click here to fill out the form. 

If you are unable to provide bank details the £150 Energy Rebate payment will be credited to your Council Tax account.

No. It is a one-off payment for this year only, to help residents with their rising energy costs.

If you do not pay by direct debit or do not provide bank details, then the £150 Energy Rebate payment will be credited to your Council Tax account.

If you were a council tax payer elsewhere on the 1st April 2022 then you should qualify for the £150 at the property you were occupying on the 1st April 2022 (if in bands A-D).

If you were not a council tax payer on the 1st April 2022 then you may be eligible in your new property under the discretionary scheme

Yes. If all eligibility criteria is met, you’ll receive the £150 for where you were occupying on the 1st April 2022.

If your landlord is also resident at the property, they will receive the payment.

The person who is responsible for paying the council tax bill

No, the property must be your sole and main residence for you to qualify

No, but there is a discretionary scheme that you can apply for. Full details of this will be available on our website once the scheme details are finalised.

Yes, It is not a council tax payment. The £150 is an energy rebate from the government, to help people with their rising energy costs. Every resident in property bands A to D are entitled to the £150 energy rebate, even if they are also in receipt of Council Tax Reduction.

Yes.

Properties with exemptions in classes N, S, U or W are still entitled to the £150 (but only one payment per household, not per individual).

We have issued letters to the person named on the Council Bill with instructions on how to provide your bank details securely so that we can issue you with your payment.

If the council tax is paid by direct debit, the £150 will be paid into the bank account that pays the council tax. If you do not pay by direct debit, we have issued a letter to allow to you to nominate a bank account that you want the £150 Energy Rebate Payment paying to. You can provide the details via a secure online portal.

You can only nominate one bank account. Payments cannot be split between tenants.

The scheme criteria is currently being developed. Details will be on our website as soon as possible.


Last Updated on Tuesday, July 5, 2022

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