Every young person receiving advice or assistance under the Leaving Care act can make Representations about the services they receive.
Representations can be:
A comment – telling us what you think
A compliment – saying thank you or well done
A complaint – telling us when you think we’ve done something wrong.
We will try to sort out any problems as quickly as possible. Your leaving care worker will be able to deal with most things, but if they can’t do this, or if you want someone else to deal with it, you can contact the Complaints Officer. The complaints officer can advise you on how to make a complaint and will keep you informed of what is happening with your complaint.
Any young person who wants to make a complaint also has the right to an advocate. They can support you to speak up for yourself, or sometimes can speak for you. You can choose who you want to be your advocate. It could be someone you know and trust or you can ask for somebody independent.
If you want to make a comment, compliment or complaint, we have made a handy guide so you can understand the process better.