How do I claim Universal Credit?

Universal Credit claims are made and maintained, online. See the Apply for Universal Credit link in the 'Do it online' area of this page.

If you have any difficultly with the online claim process you should contact Citizens Advice who offer a ‘Help to Claim’ service.

‘Help to Claim’ can provide assistance by way of:

• Citizens Advice Sefton website here
• Telephone advice: 0800 144 8444
• Webchat, which you access here 
  

‘Help to Claim’ will help you to:

• Check if Universal Credit is right for you
• Set up email addresses and a Universal Credit account
• Fill in your initial application
• Work through your claim to-do list
• Confirm your identity & provide evidence
• Get ready for monthly payments
• Access financial support and other payment options if you are struggling to manage
• Understand your claimant commitment

For general information, you can contact the DWP’s Universal Credit advice line on 0800 328 5644.

If you do not have direct access to the internet in order to make, or manage, your online Universal Credit claim, you can visit one of the following locations to access self-serve facilities:

Bootle

• One Stop Shop, 324 Stanley Road, Bootle, L20 3ET (by appointment only, call Contact Centre to book 0345 140 0845)
• Job Centre Plus (9.00 – 5.00 each weekday, Wednesday at 10.00)

Crosby

• Jobcentre Plus (9.00 – 5.00 each weekday, Wednesday at 10.00)

Southport

• One Stop Shop at The Atkinson, Southport (by appointment only, call Contact Centre to book 0345 140 0845)
• Jobcentre Plus (9.00 – 5.00 each weekday, Wednesday at 10.00)

Kirkby

• Jobcentre Plus (9.00 – 5.00 each weekday, Wednesday at 10.00)

All Sefton Libraries