Benefit and Council Tax Fraud

Fraud Week ImageFraud is often seen as a cold crime against organisations, however there are real people who suffer due to the actions of fraudsters.

Council Tax Fraud

You can report suspected Council Tax Fraud to the Council. For example:

  • Council Tax Reduction
  • Single Person Discount
  • Other Council Tax Discount and Exemptions

Call: 08000 567 000

Online at:
By Post: Sefton Council PO Box 21, Bootle, Merseyside, L20 3US

Housing Benefit Fraud

The Department for Work and Pensions is responsible for investigating all Benefit Fraud in Sefton. This includes:

  • Income Support
  • Job Seekers Allowance
  • Disability Benefits
  • Housing Benefit

Call: the National Benefit Fraud Hotline on 0800 854 440. Lines are open Monday to Friday 8am to 6pm.
By Post: National Benefit Fraud Hotline, Mail Handling Site A, Wolverhampton, WV98 2BP

You can report any other suspected fraudulent activity to Sefton Council as above. 

Stop Fraud

What happens next?
Sefton Council will treat your report with confidentiality and we will investigate it using the most appropriate methods. We will not be able to provide you with the details but rest assure we will take the action necessary to deal with the issue. 

For any further information please go to the Action Fraud website. 

Protect Against Fraud

It is important that we all look to protect ourselves against any fraudsters who take advantage of the convenience of buying online. There are lots of tips and advice on how to stay safe and avoid scams including:

  • watch out for fake delivery emails. With so many packages being delivered, scammers may send out bogus links in emails seeming to be from legitimate delivery companies. Always track your packages through the company's website.
  • be alert to e-voucher scams. These will often contain a link to a fake site that will ask you for your details. Look out for poor grammar and misspelt addresses, and if in doubt, contact the shop itself. 

Take a look at for further details. 


Last Updated on 13 March 2019