Assisted Digital Support:
Contact Sefton Council’s Universal Credit Support Team on 0345 140 0345 and book an appointment with one of our Universal Credit Specialist Assistants. Alternatively you can drop in to Bootle/Southport One Stop Shop where our trained Universal Credit experts will be happy to help you with the digital application process.
Personal Budgeting Support:
For specialist debt and budgeting advice and guidance contact Sefton’s Citizen Advice Bureau on the following numbers: Bootle 0151 288 5683 | Southport 01704 385627 | Formby 01704 385606
Universal Credit Helpline:
For any other Universal Credit queries you can contact the DWP Universal Credit Helpline on: 0345 6000 723 (textphone: 0345 6000 743)
Their opening hours are 8am to 6pm Monday to Friday. The calls are charged at the standard local call charge rate from BT landlines. Call charges from mobiles and other networks may vary. If a call ends suddenly, it is up to you to call back
For any further information or any queries you might have please visit the Further information on Universal Credit link in the 'related links' area of this page and refer to the help section.
Alternatively, the DWP has produced a toolkit which contains lots of useful information about Universal Credit, which you can access from the Universal Credit toolkit link.