How do I claim Universal Credit?

Universal Credit claims are made, and maintained, online. See the Apply for Universal Credit link in the 'Do it online' area of this page.

If for any reason you have difficultly using the online claim form, or if you feel you need help with managing your Universal Credit claim online you can:

  • Contact the Universal Credit helpline on 0345 6000 723.
  • Contact Sefton Council’s Universal Support Team on 0345 140 0345 and book an appointment with one of our Universal Credit Specialist Assistants. Alternatively you can drop in to Bootle/Southport One Stop Shop where our trained Universal Credit experts will be happy to help you with the digital application process

If you do not have direct access to the internet in order to make, or manage, your on-line Universal Credit claim, you can visit one of the following locations to access our self-serve facilities:

  • Bootle
One Stop Shop, 324 Stanley Road, Bootle, L20 3ET (Open Monday to Friday, 9am to 5pm)
Job Centre Plus (9.00 – 5.00 each weekday, Wednesday at 10.00)
  • Crosby
Jobcentre Plus (9.00 – 5.00 each weekday, Wednesday at 10.00)
  • Southport
One stop shop Cambridge Arcade, Southport (Open Monday to Friday, 9am to 5pm)
Jobcentre Plus (9.00 – 5.00 each weekday, Wednesday at 10.00)
  • Kirkby
Jobcentre Plus (9.00 – 5.00 each weekday, Wednesday at 10.00)
  • All Sefton Libraries

 


Last Updated on 11 October 2017

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