When we receive your complaint, an Investigating Officer will be assigned to your case and will contact you to ensure you understand the investigation procedure and advise you of the next steps in the process.
After discussion with yourself it may be appropriate for the Investigating officer to write to the light nuisance source to try and resolve the matter at an early stage.
If the problem continues over the next one to three weeks, you should complete and return the light nuisance log sheet that you will have received in the post or by email.
After completing the light log sheet please sign, date, copy and return the log sheet to the e-mail or freepost address provided in your acknowledgement.
The log sheet must include the reference number you were assigned when you reported the light complaint. Your investigating Officer will review the log and contact you to discuss the case.
Your investigating Officer will review this log and contact you to discuss the case. If no further action can be taken you will be advised of this at this point. If further action is possible the light complaint source may be issued with a formal warning and surveillance may be proposed.