We will respond to hygiene complaints based on the risk to food safety. We will also consider the past history of the premises and any previous complaints, compliance with legislation noted on previous inspections, and the level of confidence we have in the food business operator.
If the complaint warrants an inspection, we will focus on the areas of concern which could include checking practices, inspecting the condition of the food rooms, taking temperature recordings and checking that paperwork is up to date.
The purpose of the inspection is to improve standards in the food premises and prevent problems recurring.
The investigating officer will inform you of the findings and advise you of any further action that will be taken.