When we receive your request, an Investigating Officer will be assigned to your case and will contact you to ensure you understand the investigation procedure and advise you of the next steps in the process.
It may be appropriate for the Investigating officer to write to the noise source to try and resolve the matter at an early stage.
If the problem continues complete the log sheet you have been sent (over the next 1-3 weeks) and return the log to the Council.
After completing the noise log sheet please sign, date and return the log sheet by email or to the freepost address provided in your acknowledgement. (It is advisable to keep a copy of your log sheet before returning it)
The log sheet must include the reference number you were assigned when you reported the noise complaint.
Your investigating Officer will review this log and contact you to discuss the case. If no further action can be taken you will be advised of this at this point. If further action is possible the noise source may be issued with a further warning and noise monitoring equipment may be installed in your property.