Flooding advice

Flooding can have devastating impacts and it is important that you are prepared. For advice on what to do to protect yourself, your property and your community before, during and after a flood download the Sefton Be Flood Ready leaflet below. 

You can also visit www.floodready.co.uk, a new website designed to raise awareness and knowledge of flood risk in the North West to enable our communities to become more resilient to flooding in the future or sign up for flood warnings

How to report an incident

  • For overflowing public sewer or burst water main contact United Utilities on 0845 746 2200. 
  • To report flooding on the public highway, blocked road gullies or watercourses contact Sefton Council 
  • When private drains or sewers are overflowing either from an inspection cover or a rainwater gully on your property, you will need to contact a drainage contractor
  • If you see flooding from a main river contact the Environment Agency on 0800 80 70 60, or call the 24hr Floodline number for flood warning information on 0345 988 1188 (call charges to 0345 numbers may vary). . 

You can buy sandbags from most builders' merchants and DIY stores. Plastic or polypropylene are best because they last longer. There are also a number of modern types of sandbag on the market which use an absorbent polymer instead of sand, which are light and easy to position, due to their small size, but are heavy when they are wet.

Another means of protection is by fastening plastic sheets to the outside of any external doors and keeping them closed.

Sefton Council can sometimes offer an emergency supply of sandbags if there is an unexpected or serious threat of flooding and resources are available to deliver them. Sandbags can be sent to sites where the current levels of protection are likely to fail, resulting in flood damage to buildings or their contents. Sefton Council do not collect sandbags after a flood event, you are responsible for their safe disposal.

However, if you have suffered flooding on a previous occasion we would recommend that you keep your own stock of sandbags or have permanent flood protection installed. Please note, this is a voluntary service ­ we cannot guarantee to deliver sandbags at all the sites that might need them, it is the residents or owners responsibility to protect themselves.

Use the Environment Agency 24hr Floodline number for the latest information on flood warnings on 0345 988 1188 (call charges to 0345 numbers may vary).

Make a plan prepare yourself and your property in advance. Keep this information and the useful telephone numbers to hand. More information on making a Flood Plan and what to do before, during and after a flood can be found on the Flood Ready website.

Prepare a simple flooding pack to include, key personal documents, insurance policy, emergency contact numbers, a torch, candles, matches, battery operated or clockwork radio, a mobile phone, rubber gloves, a few simple tools, wet wipes or antibacterial gel, first aid kit, blankets and wellington boots. Supplies of bottled water and food on an upper level should also be kept.

Make sure you have proper insurance cover and keep the details to hand.

Turn off utilities in the event of flooding make sure you turn off your water, gas and electricity supply from the mains to prevent contamination and potential electric shocks. Do not turn them on again until your property has been properly inspected.

If you do have to be evacuated, you will need to make separate arrangements for some domestic animals

  • Environment Agency 24 Hour Emergency Hotline 0800 80 70 60, or call Floodline on 0345 988 1188* for the latest information on main river flooding, and flood alerts.
  • Sefton Council on 0800 6226107 to request assistance in the event of flooding.
  • United Utilities on 0845 746 2200* to report foul flooding or blockages on public sewers.

* (call charges to 0345 and 0845 numbers may vary)