We recommended that you contact the source of the problem in the first instance as the person causing the smoke may not know they are creating a problem.
If this does not resolve the problem or you don’t feel able to approach the smoke source and you wish to make a formal complaint you can do so by ringing 0345 140 0845. Your smoke complaint should include:
- Your name, address, valid e-mail address and contact telephone number
- The exact address where the smoke is coming from
- The type of smoke, how long it has been happening and what you have done to try to deal with it
We aim to respond to domestic smoke complaints within five working days of receipt of your complaint.
When we receive your request, an Investigating Officer will be assigned to your case and will contact you to ensure you understand the investigation procedure and advise you of the next steps in the process.
After discussion with yourself it may be appropriate for the Investigating officer to write to the source of the smoke to try and resolve the matter at an early stage.
If the problem continues over the next one to three weeks, you should complete and return the smoke log sheet that you will have received in the post or by email.
After completing the smoke log sheet please sign, date, copy and return the log sheet to the e-mail or freepost address provided in your acknowledgement.
The log sheet must include the reference number you were assigned when you reported the smoke complaint. Your investigating Officer will review the log and contact you to discuss the case.
Your investigating Officer will review this log and contact you to discuss the case. If no further action can be taken you will be advised of this at this point. If further action is possible the source may be issued with a further warning and monitoring visits may be undertaken.
If the problem continues and officers are able to witness a problem enforcement action may be taken under the Environmental Protection Act 1990 or the Clean Air Act 1993. You may be required to complete further log sheets, provide witness statements and attend court.