Sports Comments and Complaints
Active Sefton Customer Service
At Active Sefton, we are constantly striving to exceed your
expectations in all that we do. As such, we appreciate all forms of
feedback from our valued customers and encourage you to contact us
in a number of ways as detailed below.
Our Customer Charter sets out the standards of service you can
expect to receive from Active Sefton at our leisure centres and
when attending any of our Active programmes.
You can read our policy in our Customer
Charter form which you can also use to complete and feedback
your thoughts, comments and views on our service.
Our Customer Charter is available from the Customer Area in all
Active Sefton leisure facilties and an online version which can be
completed and emailed back to us, can be found on our Active
Telling us your concerns
Have you received a fantastic service at one of the Active
Sefton leisure facilities or maybe you have a suggestion or comment
Although we hope you do not have to complain about any of our
facilities or services, if you wish to make a complaint, comment or
suggestion please use this link to the corporate
This will be forwarded to the Active
Sefton team and you will receive a reply as soon as possible.
We understand that there may be times when you wish to speak
with us out of hours or have an enquiry which needs answering
quickly. As such, we operate a support service which is available
continuously, 24 hours a day, 7 days a week including bank holidays
through our social media channels. During office hours we are
available to contact through the Active Sefton helpline and email
but if its out of hours join us on our social media channels to
speak to a member of the team.
If you require any information translated or made available in
an alternative format, all our Active Sefton leisure centres are
equipped with a service to offer this facility or you can contact
us direct and we will be happy to assist.
To find out about alternative ways of contacting us, view our
Last Updated on 10/30/2012