Following an extensive re-tendering process Sefton Council are
pleased to announce that, from 1st April 2012 the four
contracted providers for Domiciliary Care Services will be Care
Connect, Delta Care, Mears Care and Warren Care. For further
information see contracted home care providers.
Home Care Support / Domiciliary Care
A care service may be provided in your own home to help you with
day to day personal tasks such as getting
up, getting washed or getting dressed.
This service may be for a short-term, for example following
discharge from hospital or for support over a
If you are assessed as needing a service in your own home Adult
Social Care Department may either provide it directly through the
re-enablement team or purchase it on you behalf from an independent
agency. Sefton has introduced a system of contracting with
providers of Home Support Services in order to ensure standards of
Adult Social Care Department will only purchase from contracted providers. These agencies will also
provide a service for people funding their own care without the
involvement of Health and Social Care.
These services are provided by independent agencies. There will
be a charge for care services provided in your own home, the cost
will depend on your income and any benefits you may receive.
Do care workers have standards of care?
All care staff work to agreed standards of care. For example, in
line with both the departments and Care Quality Commission, all
care staff should be fully trained to undertake all aspects of your
care. They will also understand the importance of equal
opportunities and confidentiality in their work with you.
How can I apply for Home Care?
The first thing you need to do is contact us for details using
the contact details above. If you prefer, you can ask someone else
to contact us on your behalf.
We will be able to arrange for your needs to be assessed. If your
situation is urgent we will carry out the assessment straight
If your situation is not urgent you will usually have to
Is there a charge?
Yes, there is a charge. The amount you pay will depend on your
income and the number of hours of care you receive. For further
details see a guide to social services charging policy
for non residential services.
How do I pay for services?
You will be sent a bill each month.
Can anyone get Care in their home?
Due to the huge demand we have for care at home services we have
to use a priority system.
For example, if you need help to get up in the morning and help
with bathing and help preparing meals, it is likely we can offer
you a service. But, if you only need help with shopping or
cleaning, we are more likely to advise you on where you can obtain
such a service.
We assess everyone's needs individually so it is always worth
How can I find out about home care agencies?
We can send you details of the four agencies contracted to provide home
care within Sefton and a list of voluntary organisations.
Alternatively, visit Sefton Family Information Service
Directory for details of organisations that may be able to
Last Updated on 11/6/2012